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Post in Customer Support

Customer support

Hi, The last 4 orders I have purchased I have selected my free samples if u look on my orders it says it was shipped with my products I have ordered. This is not the case, I have not been given my samples on the orders I have made. Please advise why I am not receiving any of my free samples, I thought maybe the first time this happened maybe Sephora didn’t have any stock left, but I just received another order last week and yesterday and once again samples were not in my delivery. When I select samples it shows on order summary but when package arrives they are not there. Could you please explain why I am not receiving samples I am ordering. Thank you. 

Re: Customer support

Hi @DianaH123,


I'm so sorry about this! I'll send you a message shortly.




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