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Post in Customer Support
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Chrissyjenny
NEWCOMER I Rouge
‎11-25-2022 09:09 PM
‎11-25-2022 09:09 PM

Customer service

My account is under review since Monday NOV 21-2022. Since Monday, I have been told that within 48h my account would be resolved and all promotions would be honoured by Sephora. We are now Saturday and I have yet to hear from anyone. As a ROUGE member this is horrific customer service treatment. I’m have missed multiple sales and promotions.  I have no apology or follow up. I was not even notified that my order from Monday was cancelled. Can I please get clarification and a follow up on the review that was suppose to be resolved since Wednesday?

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1 Reply
DaneeBT
MOD Rouge
‎11-26-2022 07:34 AM
‎11-26-2022 07:34 AM

Re: Customer service

Hi @Chrissyjenny

I will look into this then send you a PM.


Regards,

Danee

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  • 1 reply
  • ‎11-25-2022 09:09 PM
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