Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Community

Community

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers

Featured Groups

Featured Posts

close
Sign In
Sign Out
Close

Shop

Close
Start a Conversation
Upload to Gallery
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
Rheak23
NEWCOMER III Rouge
‎09-03-2021 06:59 PM
‎09-03-2021 06:59 PM

Customer service

Hi Sephora,

my order arrived today and I was super excited! However, I’m really disappointed that I received the wrong shade of the mini urban decay vice high impact lipstick. I was supposed get the shade “Back Talk” and I received the shade “Call Back” I love the shade back talk so I was bummed to receive a totally different shade. Is there any way to get the shade “Back talk”?? 

96F4BD01-D56B-4365-BF01-8C57BB80C236.jpeg

 

1C48AD24-D455-4536-84FA-B49F226366C8.jpeg

 

0
Reply
1 Reply
LaurieBT
MOD Rouge
‎09-03-2021 07:20 PM
‎09-03-2021 07:20 PM

Re: Customer service

Hi @Rheak23,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best,

Laurie

0
Reply
1 Reply
Conversation Stats
  • 1 reply
  • ‎09-03-2021 06:59 PM
  • 144 views
  • 0 Hearts Given
  • 2 Contributors
Photos2
  • 96F4BD01-D56B-4365-BF01-8C57BB80C236.jpeg
  • 1C48AD24-D455-4536-84FA-B49F226366C8.jpeg
testing