Credit card not linked to account

[bethorama]

They sent me a new card and now my credit card is not linked to my beauty insider account. I have rewards I want to redeem, but the checkout doesn't give me the option to use them. It wants me to apply for a card, which I already have saved as my payment. I've seen others here looking for help with the same issue. What was the fix for this if customer service reps couldn't help?

[Danielapabon2]

Can someone PLEASE help me with this same issue? It is incredibly frustrating.

[printme]

Ditto

[LaurieBT]

Hi @printme,

My apologies! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best regards,

Laurie

[mmmartinez]

Same issue here, I've tried everything and called and talked to multiple people and it never gets fixed 

[DaneeBT]

@mmmartinez Oh no! I'll send you a PM. 

[DaneeBT]

Hi @bethorama Sorry to hear that! I'm sending you a PM. 

[Hoaboi]

I'm having the same problem. Can you please help?

[shannierae]

Same thing is happening to me. They sent me a new card with a new card number and now the rewards program section just says "apply today" or whatever. Did anyone figure out how to fix this? I'd like to use my credit card rewards.

[LaurieBT]

Hi @shannierae,

I'm sorry to hear this! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to assist further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie

[shannierae]

Sorry I turned on my PMs now in settings. I already called the sephora ph# and was told it's a comenity issue. I call comenity and they say it's a sephora issue. So I am getting sent back and forth and its incredibly frustrating. 

[LaurieBT]

@shannierae, I'll send you a message shortly. Thank you!

[keelybt]

@Hoaboi I'm not able to reply to your PM as it appears your private messages are currently turned off. 

[keelybt]

@Hoaboi I will send you a PM. 

[bethorama]

Sent a PM to where? I didn't get any kind of notification that someone had even replied to me, and I set up to get an email if anyone responded

[keelybt]

@bethorama You can view your PMs and reply to DaneeBT directly by selecting the bell or envelope in the top right hand corner.