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Post in Customer Support

Credit card issue

is anyone else having an issue with their credit cards? I have been trying since last night to place my order but keep getting the same response- payment error your payment could not be processed. Please check that your card number, expiration date , and cvn are correct and that your billing address matches what the bank has on file. We have reversed pending charges to your account. - I can see the charges on the card and then they’re reversed. I’ve tried all my cards which are all fine, have had no issue anywhere else, but for some reason cannot purchase here. I’ve used my app with the info that has been in there for years and never had this issue. I don’t understand. 

Re: Credit card issue

Hi @kolbymaddie,


I'm sorry for the trouble you had placing your order on our website! I'll send you a PM after looking into it.



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