Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Credit card charged but order not showing in Recent Orders

Hi,

I ordered a few items online earlier today and my credit card was charged and I received a confirmation email, however, it is not showing up on my recent orders online. After ordering, I did call Sephora and merge two accounts that I had into one, however the one I merged it to is the one I made the purchases on today. Please let me know what steps to take next.

 

Re: Credit card charged but order not showing in Recent Orders

Hi @SabEng,

 

I'm sorry for the trouble! I will take a look further and I will send you a private message to help shortly.

 

Best regards,

Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 318 views
  • 0 Hearts Given
  • 2 Contributors
testing