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Post in Customer Support

Credit Card rewards

Anyone know if I can get an expired reward back? I went to use it but it was after midnight and was gone. It was 65.00 😪 Do you think if I call they will help? 

Re: Credit Card rewards

Hi @Gin516,


Regretfully, the credit card rewards cannot be restored if expired. If you have additional questions, I recommend reaching out to Comenity Capital Bank directly for assistance at: 

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)




Re: Credit Card rewards

I did give them a call apparently the supervisor wasn’t in and that’s who they would have to assist me and the person wasn’t sure if the supervisor would do it or not either? It was only a few hours past expiration  when I called. She said to check back Tuesday or Wednesday 

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