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Post in Customer Support
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Credit Card Payment

I am confused because I have no memory of adding or buying anything nor do I have a sephora credit card. 

 

Can someone please explain this $66 charge added? sephora.PNG

8 Replies

Re: Credit Card Payment

Yeah I’m having this same situation I’m really confused. So is the credit card payment amount the end total then rather than it being the actual bottom total????

Re: Credit Card Payment

Hi @Irene756 Your order total is the amount for the entire order and this will not change. However, above the "order total", you will see the amount charged to your credit card and amount deducted from your gift card if a gift card is applied. Please send me a screenshot of this information if you need further clarification.

Re: Credit Card Payment

Hi @eletriplex

 

I'll send you a private message to assist you! 

 

-Mali 

Re: Credit Card Payment

I am having this same issue. what is the credit card payment  Screen Shot 2018-11-03 at 5.01.31 PM.png

Re: Credit Card Payment

Hi @sm1266 Sorry for the confusion! That is how the payment is broken up from your order. Your order total is $53.50. You applied a gift card in the amount of $12.11, so $41.39 (53.50-12.11) will be charged to the credit card.

Re: Credit Card Payment

I have the same question. So would the total be the $41 or the $53?

Re: Credit Card Payment

@hafsamm As a gift card is applied as a payment method, the total remains the same. It is the amount charged to the credit card ($41.39 ) that changes after the gift card is applied. 

Re: Credit Card Payment

Thank you for clarifying


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  • sephora.PNG
  • Screen Shot 2018-11-03 at 5.01.31 PM.png