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Post in Customer Support

Confirmation email for order that's not mine

I've received 3 shipment confirmation emails for an order that I didn't place and is not being sent to me. I don't have a charge on any card that I can tell for Sephora, it just seems like my email somehow got attached to that person's order and I'm getting their notifications. Could you please look into this? I don't really want someone else's email and am concerned that it's associated with someone else's purchase. 


Also, the post flooding prevention measures you have on this support site are very annoying...I've tried to submit this message 5 times now.

Re: Confirmation email for order that's not mine

Hi @stephnyc93,


I'm so sorry to hear this and thank you for bringing this to our attention. I'll send you a message shortly to look into this further.


Best regards,


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