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Post in Customer Support

Cannot see any of my reviews????

Hi, I cannot see any of my reviews. I spend a lot of time to try products and share my honest experiences. I am not sure why I canโ€™t see any of my reviews. I kept thinking it was a glitch but I keep looking and I donโ€™t see anything. Some of them I have done weeks ago and I have looked all the way back. Why would this be occurring? 

Re: Cannot see any of my reviews????

@Glamamama1 The removal of the Ratings & Reviews summary page on your Community profile is something that we are aware of and is the unintended result of some Ratings & Reviews and Questions & Answers improvements Sephora has been making behind the scenes. We are working on a better user experience for accessing and viewing reviews youโ€™ve written from your profile page. All your approved reviews are still accessible from product pages on We apologize for the inconvenience of no longer having a summary page, and we hope to be able to bring it back soon.  

Re: Cannot see any of my reviews????

Maโ€™am, I think you misunderstood. What I was saying was when I look at the particular product that I know I left a review on I canโ€™t see it. Itโ€™s like it doesnโ€™t exist. I see other peoples reviews but I donโ€™t see mine. I scroll through every single review, and my reviews are not visible. I finally saw one the other day after I messaged you here, so maybe there was a problem with my profile that you corrected? 

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