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Post in Customer Support

Cancelled Order but points used to redeem rewards



I placed an order earlier and noticed that I forgot to add samples so I cancelled it immediately. I had redeemed 2600 points for two rewards though (a Tatcha item worth 100 points and a $100 rouge reward worth 2500 points). I checked my account but the points were not refunded yet up to now. I emailed CS but it seemed they didn’t understand my concern and unknowingly said I won’t get the points back?? But I read here that you will actually receive your points back for cancelled orders.


Can someone please help? I literally want to cry right now because 2600 points is no joke & I feel like I’m being robbed 😞

Re: Cancelled Order but points used to redeem rewards

Hi @Cheddarclouds,


I'm sorry to hear about this! In reviewing your account, it looks like you were assisted today. If you have any additional questions or concerns, please send me a PM.




Re: Cancelled Order but points used to redeem rewards

Hi, Danee!


Yes someone has already assisted me. Thanks a lot! 🙂

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