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Post in Customer Support

Cancel order

Hello, I placed an order yesterday and all the products were available. I checked it today and only 2 are, the price continues the same and I haven’t received any email regarding this situation. I order The Ordinary products which now are all available on their original website and since they ship directly to Portugal (where I’m from) I would like to know if it is possible to cancel my order. Thanks 

Re: Cancel order

Hi @filipafmedeiros,


This post has been moved to Customer Support and I'm happy to take a look further. I'll send you a message shortly.




Re: Cancel order

@filipafmedeiros You can try contacting customer service but it's a very short window for order cancellations. That said, if you haven't received an email from Sephora about the items being out of stock then there's no need to worry.

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