Cancel order

[filipafmedeiros]

Hello, I placed an order yesterday and all the products were available. I checked it today and only 2 are, the price continues the same and I haven’t received any email regarding this situation. I order The Ordinary products which now are all available on their original website and since they ship directly to Portugal (where I’m from) I would like to know if it is possible to cancel my order. Thanks 

[LaurieBT]

Hi @filipafmedeiros,

This post has been moved to Customer Support and I'm happy to take a look further. I'll send you a message shortly.

Best,

Laurie

[quspork]

@filipafmedeiros You can try contacting customer service but it's a very short window for order cancellations. That said, if you haven't received an email from Sephora about the items being out of stock then there's no need to worry.