Can't redeem my birthday gift online

[chaunghi]

I added the gift I wanted to receive to my cart but when I choose 'Checkout shipped items'. It keeps saying 'Merchandise, excluding gift cards and eGift certificates, must be included in your order to qualify for your Birthday gift.'. I am not sure what this means. Please help.

[VeeGates]

This happened to me as well even with stuff in my basket online. Go to your VIP or VIB profile page and then add birthday gift to basket from there. 

[keelybt]

@chaunghi You would need to add an item to your basket before adding the birthday gift. 

[sounith]

Should we need to purchase anything to claim the birthday gift? 

[DaneeBT]

@sounith no purchase is necessary to redeem your birthday gift in store! To redeem online, it must be included with a merchandise order.