Can't redeem birthday gift online

[Leatamim02]

I was about to order a bite beauty lipstick and i wanted to redeem my birthday gift with the order but everytime i try to it says “one or more skus in provided sku list cannot be purchased” can someone please help me out with that?

[DaneeBT]

Hi @Leatamim02,

It does not appear it is your birthday month just yet! You will be able to redeem your birthday gift during your birthday month. Thank you for your patience!

Always,

Danee

[Leatamim02]

Hi it's my birthday month now and it's still doing the same thing

[DaneeBT]

Hi @Leatamim02, please try removing all items from your basket and re-adding them along with your birthday gift. If you continue having trouble, please contact us via phone at 1-877-737-4672, prior to submitting your order, so we can make sure it is included. Thanks!

[jshoucs]

Hi there, I am having the same issue - I cannot add my birthday gift to my cart and am unable to call in to Sephora before placing my order. Thank you in advance

[keelybt]

@jshoucs I will send you a PM to help.