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Post in Customer Support
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Can't redeem birthday gift online

I was about to order a bite beauty lipstick and i wanted to redeem my birthday gift with the order but everytime i try to it says “one or more skus in provided sku list cannot be purchased” can someone please help me out with that?

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Re: Can't redeem birthday gift online

Hi @Leatamim02,

 

It does not appear it is your birthday month just yet! You will be able to redeem your birthday gift during your birthday month. Thank you for your patience!

 

Always,

Danee

Re: Can't redeem birthday gift online

Hi it's my birthday month now and it's still doing the same thing

Re: Can't redeem birthday gift online

Hi @Leatamim02, please try removing all items from your basket and re-adding them along with your birthday gift. If you continue having trouble, please contact us via phone at 1-877-737-4672, prior to submitting your order, so we can make sure it is included. Thanks!

Re: Can't redeem birthday gift online

Hi there, I am having the same issue - I cannot add my birthday gift to my cart and am unable to call in to Sephora before placing my order. Thank you in advance

Re: Can't redeem birthday gift online

@jshoucs I will send you a PM to help. 

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