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Post in Customer Support
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Can I return 3 items with different order numbers in the same packaging?

I want to return 3 of my online orders but i was wondering if i can return them all in the same box? They have different order numbers but the shipping address and billing is the same for all
3 Replies

Re: Can I return 3 items with different order numbers in the same packaging?

Hi @PhoenixLA,

 

Yes, they can be shipped in the same package! However, please be sure to include invoices for all three orders inside of the returned package so that our Distribution Center knows which orders to process refunds for. Thank you 🙂

 

Always,

Danee

Re: Can I return 3 items with different order numbers in the same packaging?

Hi,

when you say invoices, do you mean the packing slip which is sent to us on the return PDF, or do we need to provide that entire order’s invoice? 
thank you!

Re: Can I return 3 items with different order numbers in the same packaging?

@nmlisto I am referring to the order invoice that is sent in each of your Sephora packages! 🙂 If you no longer have them, you can print it directly on your online account. 

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