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Post in Customer Support

Broken Palette

I ordered the Kat von d monarch palette Wednesday after seeing it back in stock and received it Friday afternoon and when i opened the box two of the pans had been cracked (wrath of course the one i was most excited for) and the corner of entomology was cracked i did press them back in as best as i could and still used it today and i'm in love with the palette, my first time ever having a broken palette after ordering tons online but i'm more worried if they can replace it? it got pulled back off the Canadian website so not sure how that works. 

Re: Broken Palette

Hi SephorasAustin,


I'm sorry to hear your palette arrived damaged! I'm sending you a PM to assist you with this.




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