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Post in Customer Support

Borderfree Error

I keep getting the Borderfree Error - which doesn't allow me to complete my Canadian order. This is funny because I used to get this error, then my most recent order completed and went through, and now I'm getting this error again. Why is it that this won't work? The last time I called the toll free line the girls were no help - they kept saying my c/c wasn't a real c/c. Obviously that's not correct, as I used it to make a purchase through this website before. Why isn't consistent?

Re: Borderfree Error

Hi Windfrost,


Please give us a call first thing tomorrow at 1-877-SEPHORA so that a rep can assist you with this in real time. Thanks!

Whimsically yours,

Re: Borderfree Error

The last time I called you guys all the girl kept saying is that obviously my c/c wasn't a real card because otherwise it would go through. Smiley Sad

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