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W2
Hello! So I need help retrieving my w2 from 2023 who can I contact?
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Re: W2
@gabynn24 I'll send you a PM!
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No Samples
I received my VIB rouge order and the package didn’t have the samples I
picked - this seems to be happening more and more with my online orders,
has anyone else experienced this?
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Re: No Samples
Same here - so disappointed as they were items I wanted to try prior to
purchase. No incentive now to order from Sephora versus Shoppers Drug
Store - they give samples and I actually get what I ordered.
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Re: No Samples
Hi @Roxycatd2, I'm sorry about this! I'll send you a message. Best,
Laurie
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Re: No Samples
Hi @alexandriadre sorry to hear that! I'll send you a PM.
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Re: No Samples
Okay then it's not just myself. My last three orders have been one
sample if that. I get low stock or you don't do samples depending on the
location it comes from but then don't offer it. If you don't...
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Re: No Samples
Damn same here. I think I'll stop ordering online. Really frustrating to
spend time picking something for no reason.
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Re: No Samples
Hi @Vivyboo, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
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Re: No Samples
Every single time. I never get the samples I select.
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Re: No Samples
Same with me I hardly have been getting samples and now lately it won't
even let me pick out any. It's annoying because the samples are what
helps me choose new products. Who wants to spend 30 -50 dollars on a
product and not try it first.
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Re: No Samples
Hi @xtinajose, I'm sorry for the trouble! If you're not able to select
samples on the Sephora app on an Android device, please try using the
mobile browser or desktop browser instead. Our teams are cu...
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Re: No Samples
I picked samples for my online order but just got my order delivered but
… no samples! I contacted customer service by chat but they basically
said they are aware of a problem with sending samples but...
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Re: No Samples
@Naturebee I'm sorry to hear that! I will send you a PM to help.
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Re: No Samples
I just ordered and it wouldn't let me pick ant samples, kept giving me
errors. Tried all combinations. So I am getting no samples 😞
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Re: No Samples
This has happened with my last 6 orders, I kept cancelling and trying
again. Isn’t working I give up. Just reminding my self some things are
too good to be true.-Mellissa
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Re: No Samples
@Moesif I'm sorry to hear that! I will send you a PM to help.
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Re: No Samples
Just wanted to add my voice to this - I get samples in less than 1/2 of
my orders, and of those, only about 1/4 of those are what I actually
requested. So only 1/8 of the time do I get what I would li...
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Re: No Samples
Once i added cc my samples disappeared, will they still come in order?
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Re: No Samples
Just happened to me today. I DID get two samples, but no where close to
the two perfumes I had selected. Extremely disappointed as i
specifically waited to order until there were samples that appealed to
me.
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Re: No Samples
Hi @ColleenGStan Substitutions will be made for out-of-stock samples.
This is listed on our website here >
https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our
samples page here > h...
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Re: No Samples
Though that make sense....giving the consumer the illusion of being able
to "pick" their samples is misleading. Suggest getting rid of that
option as I feel misled and new to sephora so makes me quest...
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Re: No Samples
I literally just opened my package expecting to see at the very least
comparable samples to the ones I ordered. Nothing but one small cream
sample. I had put down two perfume samples—one of them was t...
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Re: No Samples
Same! Not even close to what I selected… second time this has happened
to me.
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Re: No Samples
I placed 7 orders during the recent VIB sale and received ONE sample in
total (to be fair one order has not arrived yet but not getting my hopes
up). These days it is a given I won't be getting the sa...
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Re: No Samples
Hi @mizeet and @mitzy247, I'm so sorry for the trouble! I'll send you a
message shortly. Warm regards, Laurie
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Re: No Samples
Im no longer even being offer samples at checkout. Please reach out to
me as well. This is insane. Why work to get to vib status to not get
rewarded. Samples help us figure out what else to buy.
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Re: No Samples
Hi @Stacyj82, I'll send you a message for more information. Best, Laurie
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Re: No Samples
Made three orders. Received ZERO samples. This is crazy and makes me not
want to shop here LOL.
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