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Beauty Insider Card in Passbook for iPhone

You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?

 

 

 

Passbook FAQ

Q: What is Passbook? What all can it do?

A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.

Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.

Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.

 

Q: How can I add my Beauty Insider card to Passbook?

A: Update your iPhone or iPod Touch with iOS 6:

1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.

2.    From the Sephora To Go App for iPhonehttp://www.sephora.com/iPhone or m.sephora.com,

tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.

3.    Sign in or sign up to be a Beauty Insider.

4.    Follow the steps to add your Beauty Insider card to Passbook.

Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.

 

Q: I don’t know if I am a Beauty Insider. How can I get an account?

A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.

 

Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?

A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.

 

Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)

A: First, Update your iPhone or iPod Touch with iOS 6:

1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.

2.    Follow the instructions to upgrade to iOS 6

Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook. 

1.    Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen. 

2.    Select “Add Now.”

3.    Enter the Card Number and PIN from your gift card. 

4.    Enter your valid email address. 

5.    Select “Add to Passbook” when your gift card is validated.

6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.

7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook

 

Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?

A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.

 

Q: Can I add a plastic Sephora gift card to Passbook?

A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook. 

 

Q: Can multiple people save the same gift card to their Passbook?

A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.

 

Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?

 A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.

1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.

2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.

3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook.

4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).


 
Learn more> http://theglossy.sephora.com/articles/44

 

 

Highlighted

Re: Beauty Insider Card in Passbook for iPhone

Great to hear doppelganger200! I'm so glad they were able to fix it! 

Luv&Lipgloss, Diana

Re: Beauty Insider Card in Passbook for iPhone

Hi RandeeBT, 

I tried the same thing as doppleganger200 and still no luck!

Re: Beauty Insider Card in Passbook for iPhone

I don't have any more information about this at this time. I will try and find out other ways we can trouble shoot and I will be in touch with you soon. 

<3, Randee

Re: Beauty Insider Card in Passbook for iPhone

I'm also having trouble with my Beauty Insider. When I went to the store the lady told me I had like 400 points but on my iPhone and on my Sephora account it says I have 0 points. How can I fix it? 

Re: Beauty Insider Card in Passbook for iPhone

Hi GiovaaVictoriaa,

 

I can assist you with this! I am going to send you a private message to get more information from you. Smiley Happy 

<3, Randee

Re: Beauty Insider Card in Passbook for iPhone

Hi,

I had several gift cards saved on my sephora app. However, when i tried to make a purchase online, I was unable to use the gift cards. The app did not allow me to see their card and pin numbers. can you help me?

 

Re: Beauty Insider Card in Passbook for iPhone

Hi,

I am trying to pay using my gift card on the app. I was able to add the gift card to my app and it shows the balance, and also see my gift card in the passbook. However, when I go to check out, I don't see an option that says apply gift card or anything like that. Except typing in the gift card again - which then defeats the purpose of adding it to the app and passbook.

Please advise. 

Re: Beauty Insider Card in Passbook for iPhone

hi, I have iOS 8.4 and am VIB card holder. My Beauty Insider will NOT add to Passbook, i can't figure it out. My points reflects 0 in my account but i know otherwise. Please advise.

Re: Beauty Insider Card in Passbook for iPhone


I recently became a VIB. My Beauty Insider will NOT add to Passbook. I have also tried shutting down and rebooting my phone, deleting and re-downloading the app and signing in again with no luck. Please help!

Re: Beauty Insider Card in Passbook for iPhone

My beauty insider card will not add to my passbook and I am up to day with my phone and the app 

Re: Beauty Insider Card in Passbook for iPhone

My VIB rouge card isn't adding to my passbookSmiley Sad

Re: Beauty Insider Card in Passbook for iPhone

Add me to the list of people whose card won't add to passbook from the app. Deleted the app and reinstalled it, same issue. 

Re: Beauty Insider Card in Passbook for iPhone

My VIB card will not add to my passbook, I have IOS 8.41.   Please contact me to get this fixed.  

Re: Beauty Insider Card in Passbook for iPhone

I have an iPhone 6 and up to date software and my VIB card will not add to my passbook. I've tried online and in app.

Re: Beauty Insider Card in Passbook for iPhone

Hi Sephora Admin/Customer Service,

 

How many more of us loyal customers have to tell you that the Passbook feature in the app is broken.  Please fix it.  Thank you.

Re: Beauty Insider Card in Passbook for iPhone

still unable to add my Sephora card in my Passbook 😒

kindly fix before 2016/2017 😳

Re: Beauty Insider Card in Passbook for iPhone

Still not able to add to my passbook 

Re: Beauty Insider Card in Passbook for iPhone

Just wanted to add my voice to the growing list of loyal customers who can't add their Beauty Insider info to Passbook.

Re: Beauty Insider Card in Passbook for iPhone

Just got my new iPhone 6 and cannot add my VIB card to my passbook. Would be nice if someone on here would address the issue and at least say that you are working on fixing the problem.

Re: Beauty Insider Card in Passbook for iPhone

Hi all!

 

We have reported the issue to our technical team and they are currently working on getting this fixed! You should all be able to add your Beauty Insider card to your Passbook shortly. Thank you for your patience Smiley Happy

 

Regards,

 

Danee

Re: Beauty Insider Card in Passbook for iPhone

Really, cause the issue still exists

Re: Beauty Insider Card in Passbook for iPhone

 Is this not supported on iPhone 6 running iOS 9.3.5 ? I can't seem to add it to my passbook. 

Re: Beauty Insider Card in Passbook for iPhone

Me neither. I have an iPhone 6 and running iOS10.1.1.  I found that it wasn't updating in my wallet. So I removed it and now I cannot add it back.  Smiley Sad

Re: Beauty Insider Card in Passbook for iPhone

I did the exact same thing and can't add it back.

Re: Beauty Insider Card in Passbook for iPhone

iPhone 7 running 10.0.2 and I can't add it