Basket not retaining added items and keeping removed items

[jaeda]

Anyone else having trouble with their basket not keeping added  items in it and keeping removed items. I literally added so many holiday things to it only to keep finding none of them are staying in the basket. But items are removed kerp coming back in the basket! Soo frustrating. I cleared the cache in the app and logged out. I accessed it online and the same thing happens. What's going on?? 

[Rah414]

Hi, this is happening to me, too. I had 14 items in my basket and how I have 8 items. So frustrating!

[keelybt]

@jaeda I'm sorry to hear that you are having difficulty. I will send you a PM for more information. 

[jaeda]

Hi, Is this still being checked out? My basket still has not been reset. 

[LaurieBT]

Hi @jaeda,

I'm sorry for the trouble! This is currently being looked into and we hope to have it resolved soon. 

Warm regards,

Laurie

[jaeda]

Hi I can't reply to your PM for some reason. As I said I've tried clearing cache, signing in and out, installing reinstalling the app. Nothing works, the same items are stuck in the basket and it doesn't retain anything I add. I use Chrome for the website. 

[keelybt]

@jaeda Thank you! Our technical team is looking into this. 

[jaeda]

The issue is actually still a problem. Going in today on the app and the website, all of the new items I added are gone. And all of the items I've removed multiple times are back! Why is this happening? I even uninstalled the app and reinstalled, doesn't help. 

[keelybt]

@jaeda I'm sorry to hear that! When you have a chance, can you reply to my PM with the requested information so we can look into this for you?

[jaeda]

I cleared the cache on Chrome after writing this and that seems to have solved the problem for now. Thanks