Bad card pin scratched of

[Elleky67]

I’ve attempted to call the number on the back of my gift card over 10 times but haven’t been able to get through. Unfortunately, I accidentally rubbed off most of the card number and PIN. Could you please assist me with this issue?

Thank you!

[LaurieBT]

@Elleky67, I'm sorry to hear this! I'm happy to see if we're able to assist. 

It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!