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Post in Customer Support
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BEWARE….Sephora gift card fraud x2!!!!

So today I was informed that the Sephora gift card I purchased at CVS for $50.00 for my best friend’s daughter (birthday) had a ZERO balance on it!  What was super upsetting was in December I purchased a Sephora gift card from Vons for $35.00 dollars and gave it to my best friend’s daughter for Christmas and was told the same thing happened ZERO balance!  How does this happen. I checked both cards to ensure the PIN number and strip had not been exposed or removed….. I’m out $85.00 dollars and my best friend’s daughter has no Christmas or birthday gift.. Sephora has NO safety guards in place to keep this from happening nor do they investigate to help with the fraud.  Feels like as long as they get “theirs” your money and business they could care less about the consumer! 😡 not good business practices SEPHORA!!! Unhappy about this occurrence TWICE!!! 

Re: BEWARE….Sephora gift card fraud x2!!!!

Everyone keeps receiving this response when we post about the gift card issue and NOTHING gets resolved. The same issue happened to me and this Sephora representative responded to my post with this same exact message. She private messaged me and told me that she can’t do anything about this issue. Don’t pretend that you’re helping fix this issue when in reality you just repeat what’s told to us when we call Sephora costumer service… that there is NOTHING you can do about this. And that we just have to accept our loss. This is truly unfair. 

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi @Reneenana28 I am so sorry to hear about this! I will send you a PM. 

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi, 

I am attaching a photo of both gift cards that I purchased.

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the first photo is the card that I purchased for $35.00, the second card I purchased for $50.00. As i mentioned in my initial post both had zero balances when she went to use them and as you can see the strip is still intact.  Thank you for your help! Renee

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi @Reneenana28,

 

The photos of your gift cards have been removed for security purposes. As Danee is currently out of the office, I'll send you a message shortly to follow up! 

 

Best,

Laurie

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