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Post in Customer Support
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BEWARE….Sephora gift card fraud x2!!!!

So today I was informed that the Sephora gift card I purchased at CVS for $50.00 for my best friend’s daughter (birthday) had a ZERO balance on it!  What was super upsetting was in December I purchased a Sephora gift card from Vons for $35.00 dollars and gave it to my best friend’s daughter for Christmas and was told the same thing happened ZERO balance!  How does this happen. I checked both cards to ensure the PIN number and strip had not been exposed or removed….. I’m out $85.00 dollars and my best friend’s daughter has no Christmas or birthday gift.. Sephora has NO safety guards in place to keep this from happening nor do they investigate to help with the fraud.  Feels like as long as they get “theirs” your money and business they could care less about the consumer! 😡 not good business practices SEPHORA!!! Unhappy about this occurrence TWICE!!! 

Re: BEWARE….Sephora gift card fraud x2!!!!

Daughter’s friend went to use gift cards today purchased by two different people in two different stores both zero balance.  Won’t be going to Sephora anymore if possible.  Either the kid is out $60 or each kid is out $30.

Re: BEWARE….Sephora gift card fraud x2!!!!

THERE ARE HUNDREDS OF US!!
Unused, unscratched Sephora gift cards with $0 balance, fraudulently used online!

Sephora is doing nothing to help us. Let’s report them to the FTC and to the BBB … we don’t deserve to be cheated!
I am all in for a class action lawsuit. 
And let’s take this to Twitter. We’ll make them take responsibility.

Re: BEWARE….Sephora gift card fraud x2!!!!

This happened to me also.

I purchased a $50 card for a work colleague and she went to use us it and was at $0

i called Sephora and they were able to tell me it had been used in Ohio. I live in Canada.

No other assistance offered.
Not very good customer relations.

Some way these gift cards are being hacked. The store revealed PIN when it was going to used so how is an hacker able to access this info? 
A very embarrassing situation for myself when it was to be a gift. 

Re: BEWARE….Sephora gift card fraud x2!!!!

@CinCin30 I'm sorry to hear about this. I will send you a PM. 

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi, this happened to me too. My dad purchased a $50 Sephora gift card from the CVS in Los Gatos on April 12. The packaging looked fine. When I tried to use it at the Sephora Los Gatos store, the cashier opened it, I scratched off the pin and when she ran it, she said that it had a zero balance. The cashier tried several times. We then went back to CVS and the cashier said that there was nothing they could do - we had to go back to Sephora. When I called their gift card line, they said that the gift card had been used at around 3am on May 7 and again a few minutes later.

Can someone from Sephora help please? I have the CVS receipts including the activation receipt and the card.

Re: BEWARE….Sephora gift card fraud x2!!!!

@aamax004 Oh no! I'm sending you a PM. 

Re: BEWARE….Sephora gift card fraud x2!!!!

this happened to me too. I got a $25 sephora gift card for my birthday and when I went to go use it, it said that there was no money on it.!

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi @user903,

 

I'm sorry about this! I'll send you a message shortly.

 

Best regards,

Laurie

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi Laurie,

 You indicated about a week ago you would send need something shortly regarding the gift card fraud I experienced???

 

i sent you the gift cards so you could look into the numbers on them??? And never heard back..??

I am curious as to the status, or am I just going to have to resign that I have been victimized by fraud and Sephora could care less if I never see my $$$ again??  


very disappointed and frustrated with the customer service and Sephora business practices ☹️ Renee

Re: BEWARE….Sephora gift card fraud x2!!!!

@Reneenana28, I have sent you two private messages. To view your messages, please click your Community Profile > Messages.

 

Best,

Laurie 

Re: BEWARE….Sephora gift card fraud x2!!!!

Everyone keeps receiving this response when we post about the gift card issue and NOTHING gets resolved. The same issue happened to me and this Sephora representative responded to my post with this same exact message. She private messaged me and told me that she can’t do anything about this issue. Don’t pretend that you’re helping fix this issue when in reality you just repeat what’s told to us when we call Sephora costumer service… that there is NOTHING you can do about this. And that we just have to accept our loss. This is truly unfair. 

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi @Reneenana28 I am so sorry to hear about this! I will send you a PM. 

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi, 

I am attaching a photo of both gift cards that I purchased.

----

----

the first photo is the card that I purchased for $35.00, the second card I purchased for $50.00. As i mentioned in my initial post both had zero balances when she went to use them and as you can see the strip is still intact.  Thank you for your help! Renee

Re: BEWARE….Sephora gift card fraud x2!!!!

Hi @Reneenana28,

 

The photos of your gift cards have been removed for security purposes. As Danee is currently out of the office, I'll send you a message shortly to follow up! 

 

Best,

Laurie

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