Awaiting Carrier PickUp

[jonkelly]

1. Spoiler

   No tracking available 
   I placed an order on Nov 1, 2024. Tracking says expected delivery date is Nov. 8. As of today, Nov. 16, there has been no change in the delivery/tracking status. It stills says shipping label created, awaiting carrier pickup. Meanwhile I received an order I placed after this one and several others I placed show shipped and have tracking info. I am concerned about this order since it is for a Dyson hair dryer. Could someone please check on this and get back to me?

[bexharriet]

The same thing happened to me! They’ve just reshipped the item but it says the same awaiting carrier pick up again 🥲😭 did you ever receive your package? I’m worried Sephora has turned into a scam 😭

[jonkelly]

Thank you. My order # is .

[DaneeBT]

@jonkelly after adjusting your preferences in your settings on a browser, please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[DaneeBT]

@jonkelly oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[jonkelly]

My private messages are turned on under preferences. I'm not sure what else I need to do. Please let me know. Thank you.

[DaneeBT]

@jonkelly Please send me a private message with the requested information so I can further assist. Thanks!