Assistance with Pending E-Gift Card Order

[lailax]

Hi Sephora Support,

My friend recently purchased a Sephora e-gift card for me using Cash App, but the transaction is still marked as pending. From our understanding, e-gift cards are typically delivered automatically, so we’re unsure why there is a delay.

Could you please check the status of this order and let us know if any additional steps are required to complete the transaction? If needed, we can provide the order confirmation details.

Looking forward to your assistance!

Thank you,

[LaurieBT]

@lailax, I'm sorry to hear about this! Although we do not have access to e-gift card transactions, please contact our e-gift card customer support team for assistance at:

Email - sephoragiftcardsupport@cashstar.com 
Phone - 866-286-1262
Website - https://sephora.cashstar.com/self_service/v2/about/customer_support/contact?locale=en-us

You can also check out the FAQ page for more information on when e-gift cards will typically be delivered: https://sephora.cashstar.com/store/about/faq?locale=en-us