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Any Canadians out there?

If so how do you feel about this duty we are being charged? Anyone still buying? Do we have any options?

Re: Any Canadians out there?

I just PMed a mod about this situation (overcharged tax and additional duty), the mod recommends me to purchase products in store. I also notice some products are cheaper in store too, Givenchy le rouge retails at $36 at my local store and $38 online. A perfume ( I don't recall the brand) is $100 in store and $115 online.


Have to say it is a "clever"way to draw all Canadian customers to the store or not shop at Sephora at all.

Re: Any Canadians out there?

I get a bit annoyed about the whole "oh, you should just buy in store" thing for two reasons:
1) My local Sephora isn't very big, so they don't have a huge variety of brands. I can't get FAB, YSL, Bobbi Brown, and others. The next store is an hour's drive, or twice that plus some on the bus (and the bus costs me nearly $30 return). My only way to access many of these brands is shopping online.

2) Sephora doesn't have an order in-store option/store transfer system like many brands do. If I could just get what I wanted sent from a different location, I'd be happy to do that.


It hardly seems worth it to pay duties, have to contact a mod to adjust my points, and wait for things to arrive, although the online promos etc. are pretty tempting sometimes! I still shop in-store faithfully. I've rarely had a bad experience at any store, and I love being able to wander in, wander around, test stuff out and get a (fairly) unbiased opinion on a variety of brands unlike at department store counters.

Re: Any Canadians out there?

I have avoided shopping at Sephora all together and have been looking into other options like Shopper's Drug Mart, the Bay and local boutiques. I get treated way better, get lots of samples and GWP, and the rewards programs/ discounts are much better. 

Re: Any Canadians out there?

Me too! After looking around at the Canadian options, I can't believe I've been chasing one stupid delux sample per order with 35$ purchase, or 100 pt perk. We have seen what $100 gets us, now I'm spoiled. No little promo from sephora will satisfy me now.

Re: Any Canadians out there?

If you order through online, Borderfree is the one fulling Canadian orders for Sephora and calculating fees. Borderfree has their own website with information on what they are and what they do.

Re: Any Canadians out there?

It doesn't say anywhere that Borderfree are the ones actually calculating the duty. 


Re: Any Canadians out there?

That's what Borderfree, as a company does, it's why Sephora hired them. 


On Boarderfree's website:

Logistics: "Borderfree handles all international customs clearance, product classification, third party screening, parcel fulfillment, and returns. When you turn the lights on in more than 100 countries and territories, that’s two billion prospective customers that will want to know where their packages are. They have access to package tracking from the moment the parcel leaves our warehouse." 


Re: Any Canadians out there?

I stand corrected. I asked Sephora and was told "The Canadian duties are calculated by our border facility Borderfree."

Re: Any Canadians out there?

Maybe so BUT I was told that the price @ check out will never go up. I think I still have the email. if the price changes I would definitely contact Sephora and then ask for a refund.


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