2020 Holiday Savings Event FAQs [EDITED 11/6]

[SephoraBIC]

Holiday Savings Event 2020

Our Holiday Savings Event is here, and every Beauty Insider member gets a discount! Don’t forget—the higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details.

What is your Holiday Savings Event, and when is it?

Our Holiday Savings Event is the second of two seasonal savings events held each year where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!

Rouge can shop early with their discount starting on Friday, October 30, while VIB can shop starting on Tuesday, November 3, and Insiders can shop starting on Thursday, November 5.

The higher the tier, the bigger the savings and the more time you have to shop:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.

Rouge: We wanted to let you know that starting Friday, October 30, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!) through Monday, November 9. You can shop with your 20% off in store and online as many times as you like—just show or mention your offer to a Beauty Advisor to redeem in store, or use code HOLIDAYFUN online at checkout.

VIB: You get 15% off Tuesday, November 3, through Monday, November 9—that’s earlier than ever before! You can shop in store and online as many times as you like. Just show or mention your offer to a Beauty Advisor to redeem in store, or use code HOLIDAYFUN online at checkout.

Insiders: You get 10% off Thursday, November 5, through Monday, November 9. You can shop in store and online as many times as you like. Just show or mention your offer to a Beauty Advisor to redeem in store, or use code HOLIDAYFUN online at checkout.

Have more questions? We’ve got answers!

Where can I shop?

You can shop in store and online in the US and Canada and in Sephora inside JCPenney stores.

How many times can I use my discount?

As many times you’d like! Our Holiday Savings Event discount is unlimited use in store and online— just show or mention your offer to a Beauty Advisor to redeem in store, or use code HOLIDAYFUN online at checkout.

Wait, I’m Rouge...Can I really share my 20% off on Friday, October 30, and Saturday, October 31?

Yep, you can! Bring your favorite shopping buddy in store on October 30 through October 31 and, when checking out, let a Beauty Advisor know they’re with you. If they aren’t already a Beauty Insider, then we will enroll them. Then voilà! 20% off their purchase too, just like you.

Why isn’t my code working?

Be sure to pay attention to the timeframe for each Beauty Insider tier! Your discount may not be active yet. Here are the dates the code will work for each tier:

• Rouge: Friday, October 30–Monday, November 9
• VIB: Tuesday, November 3–Monday, November 9
• Insider: Thursday, November 5–Monday, November 9

Speaking of which, what’s my online code again?

Regardless of which tier you are, your code is HOLIDAYFUN.

Can I combine my Rouge Reward, Beauty Insider Cash, my Credit Card Reward, or my Credit Card first purchase discount with the Holiday Savings Event discount?

You will not be able to combine the Holiday Savings Event discount with Rouge Reward, Beauty Insider Cash, Credit Card Rewards, or Credit Card first purchase discount. Credit Card Rewards are available in the US only.

I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the Holiday Savings Event discount now?

Yes. You can choose to use your Holiday Savings Event discount now and save your Credit Card 15% off first purchase discount for later, but don’t forget to use your Credit Card 15% off promotion within 30 days of being approved. And, you will still earn 4% back on your Holiday Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa card to make your Sephora purchase!

Is the Sephora Credit Card Program available in Canada?

The Sephora Credit Card Program is currently available in the US, and you must have a US address to apply for a card. We do not offer the Sephora Credit Card Program in Canada, and Credit Card Rewards cannot be redeemed in Sephora Canada stores. The Sephora Credit Card cannot be used to make purchases in Sephora Canada stores or at sephora.ca. The Sephora Visa Credit Cards will earn 1% back in rewards on purchases made at Sephora Canada stores and anywhere else Visa is accepted.

How do I earn 2x Credit Card Rewards during the Holiday Savings Event?

For a limited time, earn 2x in Credit Card Rewards when you make a purchase on your Sephora credit card at Sephora Stores or Sephora online only. Valid 10/30–11/9/20.

What does earning 2X Credit Card Rewards mean?

Cardmembers who make a purchase during the Holiday Savings Event earn 8% back ($10 for every $125 spent) in Sephora Credit Card Rewards. Offer is exclusive to Sephora Visa® or Sephora credit card holders enrolled in the Sephora Credit Card Rewards program.

Do I have to be a Sephora Credit Cardmember to earn 2X Rewards when shopping the Holiday Savings Event?

Yes, you have to have a Sephora Credit Card to earn 2X rewards on Sephora purchases made with the card from 10/30–11/9/20. To apply for Sephora Credit Card, visit your nearest Sephora store to apply or you can also apply on your mobile device with the Sephora app or online at www.sephora.com/creditcard.

When will I see the 2x Credit Card Reward available in my account from shopping?

The Bonus Rewards may take up to two billing cycles to add to your account. Credit Card rewards can be viewed in the Comenity Account Center, on sephora.com in your profile or within your billing statement.

Where is the promotion valid?

Valid on merchandise purchases made in Sephora US stores, Sephora Canada stores, Sephora inside JCPenney stores, and on sephora.com and sephora.ca. Offer not valid on jcp.com.

Can I combine this promotion with other offers or promotions?

This promotion cannot be used in conjunction with any other offers or rewards, including Beauty Insider Cash.

Are there any exclusions?

Promotion is not valid on The Ordinary products, MAC Cosmetics VIVA GLAM products, NUDESTIX Anti-Bacterial Hand Sanitizer Gel products. Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on in-store services, previous purchases, purchases of gift cards, gift wrapping, packaging, taxes, or shipping and handling charges.

What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Applicable Beauty Insider status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.

How can I get my order today instead of waiting for it to ship?You can reserve your products online and get them in a store near you today! Visit https://www.sephora.com/beauty/in-store-pick-up for more details and information on how it works.

If I reserve my order and pick it up within two days, but after Holiday Savings Event is over, do I still get my discount?

Yes! As long as you reserve your order no later than Monday, November 9, and pick it up within your 2 day window, you’ll receive your respective Beauty Insider discount.

I’m not sure what to buy for the Holiday Savings Event. Where can I get shopping advice as I build my basket?

There's a thread for that! Please visit this post to get advice from unbiased Sephora shoppers who can help you decide what to pick up during the sale: Holiday Shopping Advice Thread: What’s in your basket? 

[greeneje]

Hi i keep getting a notification "Must be logged into VIB account to redeem this offer. The Ordinary, MAC Cosmetics VIVA GLAM, and NUDESTIX Anti-Bacterial Hand Sanitizer Gel products are excluded from this promotion."

but i am logged in. can you help?

[JaneanBT]

Hi @greeneje,

I am sorry about that! I will send you a private message so I can look into this for you.

Best Wishes,

Janean

[greeneje]

got it. thank you for the help (and so quickly!)

[suwadi231294]

Hello I am now facing with unsuccessful authorization I called my bank and everything is ok How can I make to get successful purchase Any idea???

[DaneeBT]

Hi @suwadi231294,

I'm sorry to hear about this! I will take a look into this then send you a private message.

Always,

Danee

[suwadi231294]

I am waiting DaneeBT I can’t order any items I don’t know what’s wrong I want to cry I don’t want to miss out 20% promotion😭 😭

[Apoptosis415]

Can the healthcare discount be used on top of VIB discount?

[LaurieBT]

Hi @Apoptosis415,

My apologies, those promotions cannot be combined.

Warm regards,

Laurie 

[missjeanie]

Just spent some time looking at my makeup and skincare drawers and then my backup drawers to see where I had holes to fill during the sale... dang.... I may have just talked myself out of half my loves list lol.  Mayyyyybe it's a sign that I don't need a 9th backup moisturizer??

[MatW]

Sounds like what I've been going thru

[Bubbles546]

Hi, 

Will the Peter Thomas Roth eye patches set be restocked? I was about to buy them this morning as I hadn't seen the set before and it went out of stock.

Thank you,

Kelly

[keelybt]

@Bubbles546 We don't have a restock date at this time. I would recommend signing up for email notification and checking to see if they are available in your nearest store.  

[danibear13]

Is there gonna be any Black Friday sales? 

[teufel]

Sephora normally has a Black Friday sale but it is not a sitewide discount. They will have select items on sale. They send out an email about the sale right before and will post information on the website 

[DaneeBT]

Hi @danibear13,

I recommend staying tuned to your emails for information regarding our upcoming promotions and special offers and checking back on our website on Black Friday. Thank you!

Always,
Danee

[LongAssArms]

I was all psyched to get 20% off and I didn't qualify. Majorly disappointed.

[svhuynh]

Hi, will the Dyson copper holiday set restock for the sale? It’s only been one day of the Rouge access and it’s already out of stock

[DaneeBT]

Hi @svhuynh!

As it was a limited edition set, it most likely won't be restocked on our website. I'm sorry about that!

Always,

Danee

[mztm]

Does Sephora still give a gift when you re-rouge this year?

[DaneeBT]

Hi @mztm! 

Regretfully, we are no longer offering the VIB/Rouge Tier Celebration Gifts.

Always,
Danee