20% off Promo says I already used but I didn’t

[chez311]

Spoiler

I have been trying to cash out, but couldn’t find my Sephora card. I tried to switch to Apple Pay so I don’t lose the 20%.  Now the app says I have already used it but my order never processed

[LaurieBT]

Hi @chez311,

I'm sorry to hear this! Please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) for assistance. If the chat page shows it's unavailable, please keep the page open until the next available agent becomes available.

Best,

Laurie

[chez311]

Thank you!