20% code not working

[clara1111]

My friend sent me a 20% code for the April 2023 spring sale but I keep getting an "Oops! Something went wrong. Please reach out to the person you sent you the link to." How can I fix this?

[Slamsdabs]

Same here, can’t redeem the friend code.

[clara1111]

it works now!! i think sephora's time is in pst maybe?

[SimSima5]

My friend is having the same issue. I sent her a friend code but hers is saying this promotion hasn’t started yet. We are in the same timezone

[SimSima5]

It worked for my friend this morning. And she did follow the instructions in the email once I sent her the link. She wasn’t clicking the link multiple times. When she entered the code from the email, she kept getting the error so maybe it started PST for referral codes. Also I’m sure it wasn’t meant to sound that way but the multiple mention of “friend” in the reply is a little passive aggressive. 

Thanks for the clarification anyway 

[LaurieBT]

Hi @SimSima5,

Thank you for clarifying, I'm happy to hear it worked for her. Also I'm so sorry if my post came across this way. Some clients reading this thread are the Rouge clients and others are the Friend clients. My intention was to be clear to all about which client needs to check their emails. I appreciate you sharing your feedback with me!

Best, 

Laurie 

[tosky2017]

Hi, my friend also sent me a code and it says “Oops something went wrong”. What can I do to fix this?

[keelybt]

@tosky2017 I will send you a PM to help. 

[beckysx]

Hello, my friend sen me the link when I click it it didn't send any code to my email and it also says "oops something went wrong"

[LaurieBT]

Hi @beckysx,

I'm sorry for the trouble and I'm happy to see another agent was able to assist you. Thank you! 

Best,
Laurie 

[Maralgoo]

My friend has tried sending the Rouge 20% off for your friend twice to me now and it is still not working. Is anyone struggling with the same problem ? 

[LaurieBT]

Hi @Maralgoo,

I'm sorry to hear this! I'll send you a message so I can look into this further. 

Best,

Laurie

[Elmasri14]

I am also having the same issue

[LaurieBT]

Hi @SimSima5, @Elmasri14, @Slamsdabs,

The client who is the "friend" only needs to click the link once and it should trigger an email for them with the code. After clicking the link once, the "friend" should check their email notifications for the code. If you go back and click the link again, you will see an error message, but not to worry because the code should be in your email.  If you need further assistance please let us know.

Best,
Laurie 

[Shirome]

I am having the same issue. Can someone support me with this. 

[keelybt]

@Shirome I will send you a PM to help.