2-Day Flash Shipping FAILURE

[mom9]

I am a longtime VIB who PAYS for 2-Day Flash Shipping. When I placed an order early on Wednesday 11/15/17 -- BEFORE checking out & paying -- there was a message at the top of the screen in red stating that there was NO DELAY for 2-Day Flash orders. (Printed out and screenshots taken.) That was clearly FALSE information provided to VIBs by Sephora just to get us to place an order. My order shipped a day late. This order was also somehow fulfilled in SALT LAKE CITY,  UTAH even though it was being shipped to the Southeastern US. Sephora's SLC DC shipped my 2-Day Flash order via UPS GROUND which takes 4-5 Business Days to ship cross country! So IF my 2-Day Flash order ever arrives -- it will have taken a WEEK in shipment! Why is 2-DAY FLASH NOT being honored by Sephora? Both the Mississippi DC & the Northeastern DC which uses LaserShip out of NJ are closer to my home -- so why was this shipped from UTAH? This is TERRIBLE customer service by Sephora that has been in a rapid decline throughput 2017. What  is being done about this? How does Sephora plan to COMPENSATE their VIBs & other 2-Day Flash customers to keep their business? Loyalty is a two-day way street! Please advise ASAP -- as the customer service emails I sent go UNANSWERED.

[sarahaeyo]

I'm having the same issue as well... My order shipped on the 18th and according to my tracking number, my order won't arrive until the 27th! Very annoyed 😞

[TreyM]

I just posted a note to customer service. My order from the 14th still hasn't even shipped!

[tjaren]

Same here. Per the website, when I placed my order, I expected a 1 day delay. It took 2 days to process my order and my package is also coming from Utah. So according to my tracking, my package has another 6 days before delivery. My packages, in general, do not get here any quicker since I've paid for flash shipping. I'll save my money next year. It's a bit of a joke, really.

[thestarlet]

Yep, they did the exact same thing to me as well. On one hand I'm glad I'm not alone, but on the other hand it's super irritating. Get it together, Sephora!

[GummyBearr]

This just happened to me as well. My item shipped yesterday, was supposed to have Flash 2-Day, but instead got UPS Ground. It’s always a good feeling to know that you pay/paid $10 for UPS Ground shipping........... 

[Slagathor1]

I'm having the same issues. https://community.sephora.com/t5/Customer-Support/Two-day-flash-shipping-deliberately-disregarded/m-...

[JaneanBT]

Hi All, 

If you still need assistance with this, please send me or any other moderators a private message or contact us at 1-877-SEPHORA. Thank you. 

Best Wishes,

Janean