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Post in Customer Support
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$0 balance on unused gift card

Recently received a $50 and $30 sephora gift card and never used it, it declined in store (so embarrassing),so we scratched off the pin to try online and it only had 6 digits and said it was invalid for both. Online support is saying they can’t do anything, very unhelpful. Sephora has stolen this money and won’t give it back. I’ve seen multiple complaints of this same situation posted here from recent days and months back. Something needs to change, this is not okay. Sephora do better! 

Re: $0 balance on unused gift card

@Onebeauty17 I'm sorry to hear that! I will send you a PM. 

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