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Updated 3/15: Steps We’re Taking to Address COVID-19

To our Beauty Community,

 

As we all continue to monitor the novel coronavirus (COVID-19) situation very closely, we wanted to reach out and share the actions Sephora North America is taking to keep our stores safe and clean for you, our employees, and the community at large. As your trusted partner in beauty, we are committed to delivering the Sephora experience you know and love in an environment that promotes and protects the well-being of all across the US and Canada.

 

Hygiene standards for our people, store environment, products, and tools are and will always be a top priority. However, as the situation continues to evolve in North America, we have taken additional actions to ensure our entire organization is here to serve you in the safest way possible. All store employees have been trained to uphold and practice these measures, and we are closely following the latest guidance from the CDC, WHO, local governments, and public health agencies.

 

These enhanced safety measures include:

  • Regularly disinfecting all high-touch areas, including workstations, product displays, and hygiene stations, with a hospital-grade disinfecting cleaner
  • Increasing accessibility of hand sanitizers for clients and employees at multiple stations across each store to protect the safety of the community in and outside our stores
  • Cleaning all display testers with disinfectant multiple times per day and replacing as needed. It is, however, advised not to directly apply makeup that may have been used by others, but rather test it on your arm and use a disposable applicator. If you are still unsure, please ask a Beauty Advisor for assistance on how best to test or sample a product.
  • As a precautionary measure, and for the welfare and safety of our clients and employees, we are suspending all paid and free in-store services, makeup and skincare applications, and classes until further notice. We invite you to engage with our well-trained employees who are happy to teach and coach on how to use and apply product through face charts and tools like our Digital Makeover Guide and Virtual Artist. We will inform any clients with current online bookings of this change, and we look forward to welcoming back our clients in the future
  • Increasing weekly deep cleanings of our stores and distribution centers
  • Ensuring our employees have the information they need to stay healthy or stay at home if they are feeling unwell. We offer sick pay for all full-time and hourly employees, and any employee who is asked to self-quarantine or is quarantined will continue to be paid.
  • Establishing a dedicated command center in our San Francisco and Toronto offices with representatives from critical business units to guide our organization swiftly in response to this evolving issue and ensure the care of our community

We are prepared to navigate these challenging circumstances with everyone’s safety in mind. While our stores currently remain open for business, we recognize you may choose to shop from home. In an effort to provide the most inclusive beauty experience and meet our clients’ needs during this time, we are waiving standard shipping fees starting now until the end of March on sephora.com, sephora.ca, and the Sephora app. To redeem, please use code FREESHIP.*

 

Thank you for being a loyal Sephora client.   

 

Sincerely,

 

Jean-André Rougeot

President and CEO, Sephora Americas

 

*Terms and conditions apply.

 

UPDATE (3/15): Due to COVID-19, some of our store hours are impacted and some stores are now closed. Please reach out to your local store directly for the most up-to-date info.

 

UPDATE (3/15): To prevent sharing of misinformation, we’ve turned off comments on this thread. Again we ask that you reach out directly to stores for the most up-to-date information regarding store hours and closures.

Re: Steps We’re Taking to Address COVID-19

will you take into account that we may not be able to go into a store to return items purchased online within the 30 day period?

RE: Steps We’re Taking to Address COVID-19

I added code FREESHIP, but still charged a shipping fee. Why?

Re: RE: Steps We’re Taking to Address COVID-19

Hi @sari0,

I will send you a private message to provide further assistance.

 

Best,

Penelope

Re: Steps We’re Taking to Address COVID-19

Sephora should ONLY give out free PRE-PACKED samples that are already sealed and labelled by product company. I mean, Sephora used to do that and have plenty of those free pre-packed samples. Now when I asked for free samples in store during the month of my birthday (which is exactly this month), I got samples which were scooped out directly from testers, and into a small take-home containers, and Sephora (at Oshawa Centre Ontario Canada) called these samples... seriously now?! Unbelievable! So gross that it ruined my birthday shopping! I trashed all those samples and didn't even dare want to try them on. I didn't even want to ask for my free qualified birthday gift! It's such a disappointment!

Sephora should know better!
 

Re: Steps We’re Taking to Address COVID-19

same here ALWAYS have pre-packed samples!!! and I also ask for samples and get a look that implies I am asking them for a kidney??🤷🏽‍♀️

Re: Steps We’re Taking to Address COVID-19

DO NOT GO TO ANY SEATTLE SEPHORA STORES! They are at high risk for the CORONAVIRUS. I went to the University Village Sephora store yesterday and there was NO DISINFECTING makeup, surfaces, and their own hands!  I saw the employees touching makeup samples and putting the makeup on their own hands and the customer's hand without any sanitizing the makeup, their hand and the customer's hand all.  There shouldn't be any makeup or products out for sampling. If there are any customers or employees that show signs of the virus contact the store and Washington Health Department  at once so anyone else that might have been in the store can be contacted. Seattle is at high risk and all precautions should be taken consistent with the Health Department.

RE: Steps We’re Taking to Address COVID-19

Hi. Does this mean we can get some 100 point rewards without purchasing anything online?

Re: RE: Steps We’re Taking to Address COVID-19

Hi @Dublincalling,

 

Individual rewards of 749 points or less would require a merchandise purchase to place the order. Individual rewards of 750 points or higher do not require a merchandise purchase. Thank you!

 

Warm regards,

Laurie

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