THE PAT McGRATH THREAD

[veronika23]

~ Updated Sept 26th 2019 ~

Since the brand is coming to Sephora. I thought I'd start a thread just for the brand for news and info. 

Brand page: https://www.sephora.com/pat-mcgrath-labs

NEW PRODUCTS

Blitz Astral Quad Eyeshadow Palette

https://www.sephora.com/ca/en/product/blitz-astral-quad-P451138

Obsessive Opulence: MatteTrance Lipstick

https://www.sephora.com/ca/en/product/obsessive-opulence-mattetrance-lipstick-P451132

Mothership VI Eyeshadow Palette - Midnight Sun

https://www.sephora.com/ca/en/product/mothership-vi-eyeshadow-palette-midnight-sun-P449790

Eye Ecstasy: Eye Shadow Palette Mini

https://www.sephora.com/ca/en/product/eye-ecstasy-eye-shadow-palette-P448447

Skin Fetish: Sublime Perfection Foundation

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-P447519

Skin Fetish: Sublime Perfection Primer

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfecting-primer-P447764

Skin Fetish: Sublime Perfection Setting Powder

https://www.sephora.com/ca/en/product/skin-fetish-sublime-setting-powder-P447770

Skin Fetish: Sublime Perfection Foundation Brush

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-brush-P448622

Skin Fetish: Sublime Perfection Powder Brush

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-powder-brush-P448623

Mothership VI Eyeshadow Palette - Midnight Sun

Spoiler

[Mochapj]

[michelleshops]

I'm curious, she posted the same image as inspiration before the launch of the Mattetrance lipsticks.  I wonder if it's another lip product or something completely new.

[Mochapj]

Good point @michelleshops! 

Every time I look at the photo, I think it’s a beauty blender 🤣

[eshoe]

@Mochapj, whatever it is, that is a stunning photo!

[Luvstravel]

If someone orders the \"Golden \" in the stick duo, would you please post a swatch. Thanks, I'm on the fence on this.

[sierraaxo]

Hi! I’m the Northeast Sales & Education coordinator for Pat McGrath!! You are absolutely going to LOVE the highlighting stick duo.. your shade would definitely be “nude”. You can find all of our swatches on patmcgrath.com or even our Instagram (patmcgrathreal) ♥️⚡️

[kyraaaaaaaa]

Has anyone else been having issues with the delivery of the Sublime SkinHighlighting Trio? I ordered this initially on June 18th and received iton June 20th with the color Fine Gold (center pan) completely broken and removed from the pan. They sent a replacement that I received today the Iridescent Pink is broken. I am getting another replacement, so hopefully the third time is a charm.

[keana1]

@kyraaaaaaaa I really hope that you get a pristine palette 🤞🏼🤞🏼

[curlychiquita]

@kyraaaaaaaa, oh no!  I hope the third one came unbroken!

[Mochapj]

Swatches of the highlight palette and bronze stick from temptalia

[LaurieBT]

Hi everyone!

I'm very sorry about this, and thank you for your feedback. If anyone needs assistance, please send myself or any other moderator a private message with your order number and details. Thank you!

Best regards,

Laurie

[shimmerbait]

Sephora, I appreciate the prompt email follow up this evening however an $18 merchandise credit is still insufficient. 

At $68, I paid $72.76 with tax. 

At $50, I would pay $53.50 with tax. 

This is a cost difference of $19.26 resulting in a net overcharge of $1.26. 

Are you charging me sales tax on the merchandise credit I did not ask for?  Why would the excess sales tax not be refunded?

[lachaton]

@shimmerbait Just a quick update with my experience.

I calculated the amount I was overcharged to include the tax, and explained all of my calculations in an email and requested a refund. I received a (very quick) response that I would receive a store credit in the full amount ($19 price reduction + the tax difference). So they did adjust mine to include the overpayment of tax when I asked for it, but store credit issued instead of a refund.

ETA: I emailed them back asking why it was a store credit rather than refund. I didn't receive an answer to that specific question, but they did respond saying they would refund the price adjustment.

[itscarin]

@shimmerbaitIf I recall correctly, there was some confusion during the launch on the price of the products.  I think @katiebt could corroborate that.  I'm guessing there was some error on Pat McGrath Labs' part and now Sephora is left holding the bag.  I agree that you should be refunded for the sales tax.  I think both Sephora and Pat McGrath Labs can do better than a $15 merchandise credit.  Honestly, Sephora should be sending you a credit for the amount you overpaid (including taxes) to your original method of purchase.  A $15 credit is weak.  If you paid with a credit card you may be able to get them to refund you.  I know some credit cards have a price drop protection program where they reimburse you if an item you buy goes on sale within a certain time period.

[starsandbucks]

I agree that a credit (store or otherwise) doesn’t cut the mustard. I would file a dispute with my credit card company or PayPal. 

[shimmerbait]

Thanks @itscarin. I just don't understand why a partial refund with tax can't be issued?  While I would prefer the refund to my credit card, I would accept the merchandise credit in full.

It's not like 6 or 12 months has gone by and there's been a price decrease.  It's been 4 days.   I just want to be made whole and not pay more than I would had I waited and purchased today.

[fieldsofclover]

@shimmerbait Wow, I am done with early access. Thank you for posting about how this is getting resolved so far.

[TyrionRocks]

PSA for US Rouges: If you purchased the highlighter palette early, check if you were overcharged and ask for a refund. The palette price today is $50 but I paid $68 a few days ago.

[blackkitty2014]

Darn, you gals rock!! I'm about to post i just saw the price difference.

[shimmerbait]

So I just called and was told no refunds because this is a special sale price. I told him I believe that is incorrect and Sephora made a mistake on the listing.  After a brief hold, I was told all Sephora can do is offer me a merchandise credit in the amount of the price difference; state sales tax cannot be refunded.  Disappointing result. 

@RaquelBT  is this correct? Do I need to return and repurchase ?  I can do it if you say so, but I trust your word a lot more than some of the phone reps 

[RaquelBT]

Hi @shimmerbait & @lachaton,

I apologize for the delayed response, I was out of the office. Please feel free to send me your order numbers via private message, so I can look into this for you both/further assist. Thank you. 🙂

Best Regards,

❤️ Raquel