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~ Updated Sept 26th 2019 ~
Since the brand is coming to Sephora. I thought I'd start a thread just for the brand for news and info.
Brand page: https://www.sephora.com/pat-mcgrath-labs
NEW PRODUCTS
Blitz Astral Quad Eyeshadow Palette
https://www.sephora.com/ca/en/product/blitz-astral-quad-P451138
Obsessive Opulence: MatteTrance Lipstick
https://www.sephora.com/ca/en/product/obsessive-opulence-mattetrance-lipstick-P451132
Mothership VI Eyeshadow Palette - Midnight Sun
https://www.sephora.com/ca/en/product/mothership-vi-eyeshadow-palette-midnight-sun-P449790
Eye Ecstasy: Eye Shadow Palette Mini
https://www.sephora.com/ca/en/product/eye-ecstasy-eye-shadow-palette-P448447
Skin Fetish: Sublime Perfection Foundation
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-P447519
Skin Fetish: Sublime Perfection Primer
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfecting-primer-P447764
Skin Fetish: Sublime Perfection Setting Powder
https://www.sephora.com/ca/en/product/skin-fetish-sublime-setting-powder-P447770
Skin Fetish: Sublime Perfection Foundation Brush
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-brush-P448622
Skin Fetish: Sublime Perfection Powder Brush
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-powder-brush-P448623
Mothership VI Eyeshadow Palette - Midnight Sun
@Luvstravel Hooray!!!!
Yay for an intact palette @Luvstravel !! It was a mission !! 🙂 Congrats !
@Luvstravel VICTORY!!!!!!!!!!!!!!!!!!!!!!! 3rd times a charm?!
Glad you were able to walk your husband through safely opening the palette! 🙂 I can just imagine my partner not being able to figure out the little loop, then trying to rip it open and/or dropping it on the floor 🙂
Enjoy that beautiful palette!
Congrats on finally having Bronze Temptation make it to you unharmed! 😃
Omg @Luvstravel I wish I can hug you right now. It’s awesome 👏 I’m so happy for you 🎉💋
@Luvstravel that's insane! That is for sure a drop-kicked palette, even the mirror is shattered! You need to send that to Sephora corporate, especially since the outer pack box wasn't damaged. I'd be steamed.
Of course the warehouses won't do this, but I have packed softer powders and palettes for trips with a piece of facial cotton pressed onto the surface of the pan, works for lots of the super soft highlighters and some random pressed pigment quads.
But seriously, what. is. that?!?!?!
@Luvstravel wow what the heck is going on with shipments heading your way? Do they just throw them off a roof or something. I’m so sorry this keeps happening to you.
Holy Mackerel @Luvstravel ! I don't think I've ever seen a palette arrive that busted up with a broken mirror and everything! Fingers crossed the other one arrives safely!
What?? I’m so so sorry @Luvstravel How could it be damage that bad 😭
@Luvstravel 😲🤬 That is crazy and ridiculous. It’s beyond bad packing. It looks like someone at the warehouse intentionally broke this palette before shipping it. Or okay, maybe accidentally dropped and stepped on it and didn’t open it to check for damage before tossing it into the shipping box. Especially if the shipping box isn’t damaged at all.
I wish I could send you one of these palettes myself. 😞 I’m tempted to see if my local PMG-stocked store has these again, so I can grab one for you and pad the hell out of it to ship to you. (I’m pretty sure they’re still out of stock.) I saw you ordered another one with faster shipping. I hope that one arrives in one piece!
I also hope you’re complaining directly to Sephora about this. I’d also include Pat McGrath Labs direct in my complaint, just to let them know about this. You never know, PMG might offer to help make things right. Even if their response is “so sorry this is happening, but it shipped from Sephora instead of us so it’s kinda out of our hands,” at least they’ll know it’s happening and may consider additional package protection on their end for these 6-pans. A thin sheet of foam inside the palette could help prevent some of this damage.
@WinglessOne I feel bad for @Luvstravel if I could find the palette too I would send her one. It’s not available online but if I’m ever near a Sephora that has PMG or if it pops up again I would buy her that palette and send it fully packaged her way.
omg @Luvstravel! that is awful! I hope the second one you ordered arrives in perfect condition! I ordered a couple of the palettes during the sale a few weeks back and fortunately, none of my arrived damaged, so I'm crossing my fingers for you that the one arriving on Monday makes it safely!
Oh my @Luvstravel didnt you have a pre ious one also damaged and this second one is even worse than the first one. Sorry this happened.
@Luvstravel Oh man it was like you knew this was going to happen, too