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THE PAT McGRATH THREAD

~ Updated Jan 19th 2018 ~

Since the brand is coming to Sephora. I thought I'd start a thread just for the brand for news and info. 

 

Brand page: https://www.sephora.com/pat-mcgrath-labs

 

COMING SOON

 

 

NEW PRODUCTS - AVAILABLE NOW

New Mothership IV eye shadow palette - Decadence

https://www.sephora.com/product/mothership-iv-eyeshadow-palette-decadence-P428223?skuId=2047520

New Matte Trance lipsticks

https://www.sephora.com/product/mattetrance-lipstick-P421813?skuId=2053924

Lip Fetish Lip Balm - Pat McGrath.com exclusive

LiquiLUST 007 - Sephora

Skin Show kit & Color Blitz kit

https://www.sephora.com/product/liquilust-007-P97848778?skuId=2033231

Divine Nude kit

https://www.sephora.com/product/liquilust-divine-nude-P48764521?skuId=2012938

 

 

 LIP FETISH

Spoiler
Screen Shot 2018-01-02 at 2.20.27 PM.png

Mothership IV eye shadow palette - Decadence

Spoiler
Screen Shot 2018-01-05 at 11.16.43 AM.png

 

Re: PAT McGRATH LABS

Do you have the app link @thestylinguy?

Re: PAT McGRATH LABS

Re: PAT McGRATH LABS

@shimmerbait @Mochapj  That link^^^ works now! Smiley Happy

Re: PAT McGRATH LABS

Thanks V!!

Re: PAT McGRATH LABS

Thanks @shimmerbait Smiley Happy Looks the same as what I have now...hmmmm.  I wonder how they can make it app exclusive... OOS for you too on the app?

Re: PAT McGRATH LABS

@veronika23  Yes displays as OOS for me on both website and app.  Smiley Sad

Re: PAT McGRATH LABS

Thanks @shimmerbait ! Smiley Happy  Interesting... I wonder if it will go live at noon EST... all her launches are at that time.

Re: PAT McGRATH LABS

@veronika23 @shimmerbait  - it's live here in the US. I want it, but I just can't justify the price when all I want is 2 pieces really Smiley Sad. Good luck!

Re: PAT McGRATH LABS

@niki172thx! Yeah live in Canada too! I wish she would have made them available separately.

Re: PAT McGRATH LABS

@veronika23 - maybe she'll release them separately in the future. One can dream Smiley Happy.

Re: PAT McGRATH LABS

@niki172  maybe! Smiley Happy

Re: PAT McGRATH LABS

Mine arrived today! Seriously the fastest shipping 

Re: PAT McGRATH LABS

Yay same here, I got mine too first thing 9am! 

Re: PAT McGRATH LABS

Really???

 

I ordered mine with SAME DAY shipping yesterday and it hasn't even shipped yet. Smiley Frustrated

Re: PAT McGRATH LABS

That's so not cool , Why offer same day shipping if they can't actually honour it. I ordered yesterday with regular shipping and mine is showing Out for delivery.

Re: PAT McGRATH LABS

@Mochapj  did you check the tracking number in CP? When I check via that stupid app thing Sephora has it says it hasn't shipped but when I check CP it's out for delivery.

Re: PAT McGRATH LABS

@veronika23 I didn't have a tracking # to check - by this morning the Sephora warehouse had not even processed it yet  😞

Re: PAT McGRATH LABS

@Mochapjsorry I read that so wrong. My bad. As if. Did you call?

Re: PAT McGRATH LABS

@veronika23 I did Smiley Frustrated

 

I've spoken to 6 people at the Rouge line since yesterday morning.

 

TL;DR:

Spoiler
I ordered 5am, paid by Paypal and selected Same Day shipping (because I'm going to be traveling soon and wanted to ensure I received it before I left) but Paypal changed it back to Rouge shipping during authorization.

I called at 9am when the line opened to try and get it sorted.  They said they couldn't fix it, so cancel my original order and placed a new one (still within the 'Same Day' timeframe eligibility)

When I called at 7pm last night because it still hadn't shipped, they told me it didn't get bumped to warehouse queue until 2pm which is after the '10:30am cutoff' even though I ordered at 9am.

Called again at 9pm to complain I hadn't received it - was told they couldn't refund my same day shipping until the item actually shipped.

Today, someone told me because of unprecedented orders for Metalmorphosis005, the warehouse was backed up and I could expect to receive my same day order tomorrow.


I am SO over Sephora.

Re: PAT McGRATH LABS

OMG!!!! I am so sorry @Mochapj! What horrible service!  CS is so inconsistent... probably more so now because they have temps for the holiday season.

Re: PAT McGRATH LABS

What?!  That's absurd!

3 Replies