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Post in Brand Loyal
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THE PAT McGRATH THREAD

~ Updated Sept 26th 2019 ~

Since the brand is coming to Sephora. I thought I'd start a thread just for the brand for news and info. 

 

Brand page: https://www.sephora.com/pat-mcgrath-labs

 

 

NEW PRODUCTS

Blitz Astral Quad Eyeshadow Palette

https://www.sephora.com/ca/en/product/blitz-astral-quad-P451138

Obsessive Opulence: MatteTrance Lipstick

https://www.sephora.com/ca/en/product/obsessive-opulence-mattetrance-lipstick-P451132

Mothership VI Eyeshadow Palette - Midnight Sun

https://www.sephora.com/ca/en/product/mothership-vi-eyeshadow-palette-midnight-sun-P449790

Eye Ecstasy: Eye Shadow Palette Mini

https://www.sephora.com/ca/en/product/eye-ecstasy-eye-shadow-palette-P448447

Skin Fetish: Sublime Perfection Foundation

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-P447519

Skin Fetish: Sublime Perfection Primer

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfecting-primer-P447764

Skin Fetish: Sublime Perfection Setting Powder

https://www.sephora.com/ca/en/product/skin-fetish-sublime-setting-powder-P447770

Skin Fetish: Sublime Perfection Foundation Brush

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-brush-P448622

Skin Fetish: Sublime Perfection Powder Brush

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-powder-brush-P448623

 

 

Mothership VI Eyeshadow Palette - Midnight Sun

Spoiler
Screen Shot 2019-09-05 at 8.27.56 AM.pngScreen Shot 2019-09-05 at 8.28.04 AM.pngScreen Shot 2019-09-05 at 8.28.15 AM.png

 

Re: PAT McGRATH LABS

@veronika23 that shade of blue is simply mesmerizing!  1.JPG

 

Spoiler
Allure posted an article but it didn't provide much insight:

Pat McGrath sure knows how to end NYFW with a bang. Just as the week was starting to slow down, and we were all about to catch a much needed breath, the makeup artist decided to throw everyone into a tizzy backstage at Anna Sui when she very subtly hinted at a new Pat McGrath Labs product launch. And this is only days after announcing she'd be re-releasing two of her other kits.

And I mean it when I say a subtle hint. "Inspired by decadence and eccentricity of the collection, we did a rich burgundy mouth and a beautiful rich blue pigment on the eyes that's based on a blue used in the collection," she told us backstage when describing the look for the show. "It's a look that's all about fun and all about that blue pigment ladies." To many of us exhausted beauty editors, we just figured Pat was being her usually cheery self. It wasn't until she took to Instagram an hour after the show that I was able to put two and two together.

"Divine decadence backstage at @officialannasui...Coming soon from Pat McGrath Labs...#StayTuned #makeupbypatmcgrath #NYFW." And there you have it. Every single one of McGrath's launches—starting with Gold 001 and ending with her most recent launch, Metalmorphosis 005—has been teased on Instagram in a similar manner, and I don't think this instance is any different.

While McGrath could throw us for a loop and launch a new burgundy lipstick, or maybe a mascara (the models' lashes at Anna Sui were extremely long), the most logical assumption is that she'll be coming out with a new blue pigment. If you're a Pat McGrath Labs fanatic, then you know McGrath has launched a blue before. It was one of the four pigments in her second launch: Phantom 002. This new shade of blue, however, appears to be richer and bluer (at least in person it did), more like an Yves Klein blue than the sapphire hue in Phantom 002.

1.JPG

In addition to the blue pigment, which was doled out to McGrath's team members in little plastic cups, she also added a layer of blue glitter to the lids to up the decadence factor. Perhaps the sixth Pat McGrath Labs product launch will include a pigment and a loose glitter? (And a mascara? Please Pat! Launch a mascara!! Sorry, I digress). And perhaps this is what she and Kim Kardashian were up to earlier this week. Eitehr way, I don't think we'll have to wait very long for more details. We've got three more weeks left of fashion month—first London, then Milan, and lastly Paris—which means McGrath will most likely be whipping out her new product sometime soon, and we'll be watching her every move (backstage and on her Instagram) very, very closely.

Re: PAT McGRATH LABS

@ZombieMetroAnt now it got my attention... it looks sooooo much better blended in.

Re: PAT McGRATH LABS

I don't really follow PMGL, but whatever they're wearing on their lips is what caught my eye. That foiled berry is absolutely lovely.

Re: PAT McGRATH LABS

A possible collaboration coming?

IMG_7548.PNG

Re: PAT McGRATH LABS

Yeah, no thanks. Really, another kardashian collab?  😞

Re: PAT McGRATH LABS

Ugh. Just no.

Re: PAT McGRATH LABS

Skin Fetish 003 is coming back March 03, 2017

Lust 004 returns March 13, 2017.

EXCLUSIVELY on PATMcGRATH.com

Screen Shot 2017-02-13 at 9.57.25 AM.png

Re: PAT McGRATH LABS

Just snagged a couple more Lust 004 Lipsticks.  They are some of my very favorite lip products, so happy they came back.

Re: PAT McGRATH LABS

Re: PAT McGRATH LABS

@CC3616 Yay! I can finally get Flesh 2 😄 

Re: PAT McGRATH LABS

Skin Fetish 003 or Lust 004 will make a comeback!

Screen Shot 2017-01-31 at 1.19.34 PM.png

Re: PAT McGRATH LABS

@veronika23 I'm hoping the Lust 004.  I didn't care much for the highlighters, however I LOVE the lip products! I hope she sells the lipsticks separately again because I do not need anymore clear gloss or glitter.  I need the nude lippies to complete my collection 🙂

Re: PAT McGRATH LABS

@sabrinas  I preferred the skin fetish over the lippies LOL. I have what I need though so hopefully you get your wish! I am hoping for some neon's!!! 😄

Re: PAT McGRATH LABS

I just want all of you guys to know Pat McGrath Labs is shady AF.

 

I decided to return my Metalmorphosis kit after the things a lot of people had said and I just wasn't pleased. Before making my purchase, I had done all the research as to what their return policy is. I had followed every detail. It was unused, unopened, sent back within 30 days of purchase, and sent it back through a mail carrier that wasn't usps. All as instructed. I had received contact from their customer service rep when I had made the request to return, and even sent them the tracking as requested. They received their package on December 9th and as their website says, it can take 10-15 business days to be credited back the refund.

 

I have STILL yet to receive my refund. I contacted them several times in the last two weeks and I haven't heard back at all. I even contacted the Better Business Bureau of New Jersey (where their offices are located) last week and the BBB hasn't heard anything at all.

 

So basically, I GAVE them $165 for nothing. I will NEVER give them my business again. If you absolutely MUST buy any PML kits, just buy it from Sephora because at least you can get your money back. I have a huge regret buying from PML in the first place because I was worried the 005 Everything Kit would sell out as fast as the 004 kits did. Although it didn't.

 

I know the term 'Buyer Beware', but I took a screenshot of their return policy just so they can't say otherwise. If they even say anything considering they don't contact back.

Re: PAT McGRATH LABS

OMG I am so sorry you had to deal with this 😞  They are super hard to reach!!! As per your comment below glad Paypal was able to help!

Re: PAT McGRATH LABS

So sorry you had this experience -- and thanks for sharing to help the rest of us.  I think Paypal will help you.  Let us know how it turns out.  I haven't had a bad cosmetic customer service experience (yet) but I am in the midst of a big runaround with zara.com.  I filed a BBB report too.  I am constantly surprised when a company has terrible customer service -- I just assume that in this day of social media that they know how fast bad news travels. 

Re: PAT McGRATH LABS

@meganlisa@shimmerbaitThanks ladies, you both give me hope. I contacted Paypal because that's how I did the transaction and I am in queue for a rep so I hope I can get a claim made.

Re: PAT McGRATH LABS

@volta Paypal is also good if you file the claim online.  Make sure that you provide the tracking information.  Good luck!  It's a shame some companies make us go through this hassle.

Re: PAT McGRATH LABS

@meganlisaI spoke with the rep first because I wanted to make sure I made the correct kind of claim. She was extremely helpful and she made the claim for me. She also told me that the seller has ten days to contact and refund me otherwise Paypal will go ahead and reimburse me.

 

 

If anybody from Pat McGrath Labs lurks in this thread like they did early on---take note. THAT'S how you do customer service. You shouldn't even have the name 'customercare' on your email because it's obvious you don't even do that.

Re: PAT McGRATH LABS

@volta Agreed.  I'll never buy direct again.  Glad paypal is taking care of the situation.  They usually do a great job.  The customer service makes a huge difference, especially with pricey brands.  I had a small problem with Chanel once and they sent me free samples, a letter and a voucher for free overnight shipping on my next order.  And the issue was not really their fault...a storm delayed a shipment a day.  Totally different experience.

Re: PAT McGRATH LABS

@volta I had problems with Pat McGrath customer service as well.  After following up aggressively I got my refund.  But they don't make it easy.

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