The Ordinary Multi-Peptide Serum for Hair Density

[AlexO21]

I have a question. On December 23, 2020 I purchased The Ordinary - Multi-Peptide Serum for Hair Density. I only used it once, so I tried to send it back. But for whatever reason I cant. 

In December when I bought it I was told that there was no time limit to send back items during COVID.

Was wondering if I am still able to send this product back? I would like to try something else. 

[RGbrown]

@AlexO21 

The return policy is here: https://www.sephora.com/beauty/returns-exchanges

If you have further questions after reading it, I'd suggest contacting customer service by either calling or posting in the Customer Support Group: https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support 

[AlexO21]

It says there are no eligible items to return from order . 

[DaneeBT]

@AlexO21 I'm sorry about that! Regretfully, it does not appear it is eligible for a refund.  Our full return policy can be viewed here:

https://www.sephora.com/beauty/returns-exchanges