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Well, Ulta sucks. Any other holiday shipping woes?

Did anyone else get sucked in to Ulta's cyber monday and still not even get a shipping notice?

Re: Well, Ulta sucks. Any other holiday shipping woes?

Did anyone else order the bronze bonus bag? I did and my order shipped pretty quickly and I got it right away. It seems like the bonus bag has been the holdup in some cases.

Re: Well, Ulta sucks. Any other holiday shipping woes?

On the opposite side,  *from my experience*  MAC has extremely fast shipping.  I placed an order, got an immediate shipping notice, (darn the weekend & the snow we are getting in the NE now) I'm supposed to get it on Monday.  I even had it gift wrapped to myself Smiley Happy no matter what the $$ spent, I never pay for shipping & very often they have free 2nd day.

Re: Well, Ulta sucks. Any other holiday shipping woes?

Okay my Ulta box arrived today... and I do mean the BOX.  I opened it up after like two weeks of waiting and... it's not in there.

 

They shipped me a box with bubble wrap, tissue, and the free samples, but not my actual order item.  I order a large jar of Ain't Misbehavin from DermaDoctor.  It's just... not in there! This is at least a first for me Smiley Happy.

 

I was charged for it. it's on the invoice. at the bottom of the packing slip it says "confirmed 4 items in shipment" but that's totally wrong.

 

So, very interesting, off to email Ulta.

 

 

Re: Well, Ulta sucks. Any other holiday shipping woes?

Oh I'd be furious! I have to get my package at the post office tomorrow. If everything isn't there I'm going on a rampage.

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Re: Well, Ulta sucks. Any other holiday shipping woes?

Does this count as a shipping woe? My box arrived yesterday (Saturday) and one of the polishes spilled and got over almost everything...

 

I'm calling CS right now. This is ridiculous.

 

 

Re: Well, Ulta sucks. Any other holiday shipping woes?

I don't know if that's the same pics I saw on their Facebook page of if you're not the only one that happened to. I was among the dozens that posted my gripe about how long it was taking to process my order. They tried to deliver it yesterday but I was at work at the time so I have to go pick it up at the post office tomorrow.

Re: Well, Ulta sucks. Any other holiday shipping woes?

That's terrible. Considering that Butter polishes have that lift and twist lid and usually have a little sticker that you have to remove to even open them. Sounds like someone might have swatched it or you got sent somebody's return for it not to have been sealed like that. That sucks. Smiley Sad

 

I had a big bottle of body wash break and ooze all over one of my sephora boxes one time. They were really great about replacing the damaged items. They had me send the icky stuff back to them. 

Re: Well, Ulta sucks. Any other holiday shipping woes?

I STILL have not received my Cyber Monday order from ULTA. There is finally tracking information, but it looks like they used some kind of UPS service that then goes to the USPS? So I can't follow it any further. Are other people still waiting? I'm gobsmacked. I've only ordered from them once before, but I can't imagine I'll ever order again!

Re: Well, Ulta sucks. Any other holiday shipping woes?

Yep, I'm still waiting on mine!  In-store only from now on! I think I'm done with ulta for a little while.  I'm really close to platinum status and I don't even care.

Re: Well, Ulta sucks. Any other holiday shipping woes?

So strange. I don't have an Ulta nearby, so I'm really and truly done. Smiley Happy

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