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Post in Besides Beauty

Sephora vs. Ulta - The Verdict

I've been a VIB for a few years now, and my local Sephora is within walking distance of that "other" brand. I've heard rave reviews about their rewards program, most especially about their generous giving of free product with each new level reached and not samplers.

 

Today, I headed to my Sephora store for the VIB event, got my bag loaded up, and then...went to Ulta. I was actually there to get a tube of NYX lip gloss since I've heard so much about it, but I went through the whole store out of pure curiosity.

 

The verdict? While Ulta does carry drugstore brands and their rewards are pretty lofty in comparison...Sephora has my heart. Ulta felt too "superstore-ish". No offense, but a little...below...the standard and prestige of Sephora.

So, Sephora, heed our call! Amp up our VIB rewards. Tidy up the shelves and demos in your stores (our store is a tad lacking in that dept.). And, keep up the great work! = )

Re: Sephora vs. Ulta - The Verdict

Sephora all the way! the best thing is the exchange policy at least for me, at sephora its a no questions asked easy return and it makes my life very simple. if i take home something that was 40$ and i don't like it i don't have to worry about wasted money. ulta asks a million questions and all these forms its like why? i just don't like the product. i bought alot of things i disliked one month and they wouldnt let me return more then 80$ of product, so i was stuck. plus sephora just feels classier. sephora offers the hundred and 500 pt perks, and the free samples, and promos and ulta has none of that, every month they'll send me a coupon for 3 bucks. not worth it to me. 

Re: Sephora vs. Ulta - The Verdict

MAJOR "agree" with the cleanliness at Sephora vs. other brands.  My last stop at Ulta made me feel like I needed to go wash my hands.  Oh, and their packaging/boxes were all dented and just messy.

Re: Sephora vs. Ulta - The Verdict

Sephora all the way. The customer service, return policy, perks, etc. I love it all. Also every time I'm shopping in Sephora stores everyone is so helpful Smiley Happy

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Re: Sephora vs. Ulta - The Verdict

I enjoy shopping at both stores for different reasons.

 

I go to sephora for specific high end brands and for most of my general makeup purchases.

 

I go to ulta when I need to also purchase things like razor blades, sunscreen, makeup wipes, candles, stuff like that.  I also LOVE their nail polish selections... one by me just started carrying deborah lippman!  I love their sale bins.  I find they often have very nice GWPs on certain high end brands.

 

Re: Sephora vs. Ulta - The Verdict

I love reading about all the Sephora loyalty!  I personally have never visited that other store, but reading all your experiences about shopping there, I don't plan to anytime soon.  Thank you all for being loyal Sephora clients and we hope you enjoy the offers coming your way!   Smiley Happy -Laura

Re: Sephora vs. Ulta - The Verdict

Stupid Question Alert-- Please bear with me since I'm new to the forum.

 

I've never ordered anything online from Sephora. I use the site all of the time to learn about products, ask questions, and read reviews, but because I'm away from home a lot I don't order because I never know where I'll be when the package comes.

 

I shop in Sephora stores very very often in states all over the country. My question is-- you all keep talking about this VIB thing and perks and whatnot. Is that why the sales people always ask me if I want an Insider Card? I always say no  because every store seems to want you to have a card and I find them a pain to keep track of and I didn't realize there was a benefit. I thought it was just so they could track your purchases.

Re: Sephora vs. Ulta - The Verdict

It is really worth it and it's not complicated. Get one! Warning: it's addictive.

Re: Sephora vs. Ulta - The Verdict

I feel the same way!

 

I love the many different brands and products Sephora has, which Ulta has a limited selection of.

 

ALSO I feel like I can trust the sales associates more at Sephora because they always have BEAUTIFUL make up on.

 

Sometimes, when I'm at Ulta, I hesitate to ask for an opinion when a sales associate has a foundation on two shades too light or overdid their bronzer... (I know I'm so judgemental I'M SORRY, I'll punish myself by not snacking on chocolate today..)

 

=/

 

But just as a disclaimer, I do still love and go to Ulta for most of my nail care needs.

Re: Sephora vs. Ulta - The Verdict

It wasn't really THAT judgy. Go ahead-- have the chocolate Smiley Happy

Re: Sephora vs. Ulta - The Verdict

@BeeBeeJ

 

Yes, they use it to track your purchases- which you can then see in your "Loves" and access if you wanted to know which shade of lipstick you purchased five months ago or so.

 

In addition to that, for each dollar you spend at Sephora, you earn 1 point.  You can accumulate points and redeem deluxe samples of products you love, or want to try out.

 

To become a Very Important Beauty Insider, you have to purchase $350 or more worth of products in one calendar year.  Being a VIB gives you special access to "better" deluxe sample codes upon online checkout, and longer sales days (chic week for VIBs were 2 days longer than it was for BIs).  I'm sure there's much more and a moderator can elaborate on but I think it's very much worth it!  Free things for spending money! ;D