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Post in Besides Beauty

Rant: Reviews

Sorry, I had to get this out...

 

But it bothers me when people write reviews for products based on what they thought or believed the product would do, not necassarily based on what the product actually does. For example when people write about a foundation, BB cream etc, with very little coverage and give it a bad rating although the company claims it is lightweight and sheer. Or on the other hand complaining about the heaviness or such of a full coverage foundation.

 

Or when people have unrealisitic expectations for a product. For example the tradeoff between between non-sticky or long-lasting lip gloss. Generally a longer lasting gloss will be a little thicker for the shine to last longer.

 

Or people who give a bad review for something just because the shade doesn't look as great on them. Just because the color isn't flattering doesn't necessarily mean the product itself is bad and deserves a very low rating.

 

I always take reviews and such with a grain of salt, since how a product works can depend on skin type, application, etc, and place more value on reviews that give an explanation for their review. But it still drives me a teeny bit bonkers when people do that.

 

Sorry for my little rant. Anyone else agree? Or not?

Re: Rant: Reviews

I'm surprised that that wasn't removed before it was posted if there exists a filter. Does there?  Also, it seems as though they don't know how to differentiate between the Sephora and UPS services :/

Re: Rant: Reviews

Haha! When I read this I was literally like, what? *scratches head*

 

I really wonder about some people...

I have also seen a couple reviews where people give a rating of 1 star, because the product arrived crushed or in bad shape, while that may be an issue with the product, it is much more likely something that happened in shipping! People really baffle me sometimes...

Highlighted

Re: Rant: Reviews

Yeah! I have so many Sephoras around me that I rarely order online, the only time I order online is if I see something thats "online only" or if a certain products isnt sold at my Sephora, but its still sold on sephora.com. If you get a broken item, return it. I highly doubt that any of those people actually kept a broken item which means that they got their money back *and* complained about it. Sheesh! And she could have complained directly to UPS, either by phone, email, fax, or an actual letter. What does this have to do with Sephoras customer service? Does she think that Sephora OWNS their own UPS or something?

Re: Rant: Reviews

Exactly! That's why I don't really like to order things online, (and I like instant gratification Smiley Happy )

To be honest, with some people I wouldn't really be surprised if she believed that, she did order from Sephora... Smiley Happy

 

Only if something came to me several times broken would I complain, since that would more likely be the product, but still...

Re: Rant: Reviews

I literally just came across that comment as well. Wow

Re: Rant: Reviews

Thanks for pointing that out! We'll have it taken down since it is a customer service issue Smiley Happy

Luv&Lipgloss, Diana

Re: Rant: Reviews

@MoreGun89, we do have filters that will remove certain words but a lot of times our users get confused between posting actual reviews, and contacting us for support. Smiley Sad We do moderate reviews each day and do our best to catch them! It looks like yesterdays posts have not been reviewed yet but they should be soon! I already took that one down.

Luv&Lipgloss, Diana

Re: Rant: Reviews

Thanks Diana! I just hate it when reviews like that lower the rating for the actual product. I tried one of the hourglass powders on my mom in store a couple of days ago (luminous, and she ended up buying it!) and I thought it was fantastic. Gives you a noticable lit from within glow.

Re: Rant: Reviews

No problem! We do our best to make sure the accurate and real reviews are posted but so many are posted in a day that not all come through our filters and can be approved or rejected for a number of reasons. Reviews about samples, items that were returned, or items that caused breakouts are typically rejected as they don't pertain to the product- and what one item may cause on a client is different on what results it may have on another. Smiley Happy

Luv&Lipgloss, Diana

Re: Rant: Reviews

Oh i Love That you posted this!!! It bugs me so much!! Especially when i saw the one down there about the Ups thing!!!! Ughhh, Thanks for pointing this out!

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