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Post in Besides Beauty

Positivity, Happiness, and what you love about Sephora

Hello and happy Sunday to everyone!

 

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I'm not sure if a thread like this exists, but if not, I'd like to have this one kept active and on the front page as much as possible.

 

I can't be the only one who has noticed that Sephora's forum has gone to a place of anger and complaints.  It makes me sad, as I used to come here and be happy with everything I saw on the old board format.  Now, I rarely post as I just feel I have no where to post as I can't relate to most of the anger and upheaval on the front page.

 

So, I figured it would be nice to have this thread to post all happy things, such as what you LIKE about Sephora (come on, even for some of you, there must be SOMETHING that they do that makes you happy lol), and maybe just post happy stories or good things that have happened to you or someone else lately!

 

I can start and say that the internship I got back in the spring (which many of you know about as I was so happy to get it) has been going fantastic and I love my workplace.  I hope they keep me after I graduate next April!

 

So, how about you guys? What good has been happening with you?  Thank you and again, happy Sunday!

 

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Re: Positivity, Happiness, and what you love about Sephora

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Have a wonderful Thanksgiving tomorrow everyone. Even those not in the US, have a great day also and hope you get to take advantage of some of the sales.  

Re: Positivity, Happiness, and what you love about Sephora

Happy Thanksgiving to you, @Indy701

Re: Positivity, Happiness, and what you love about Sephora

The top way Sephora stands out for me is the diversity in its staffing. Ever since I have been shopping at Sephora, they have always had WOC and POC in C-suite positions in the company. Women make the majority of its digital and engineering staff in an industry where women are woefully marginalized. Many of the Sephora stores I have visited have hired WOC, Muslim women and LGBTQ staff.

 

I've never worked for Sephora so I can't say what the culture inside is like. It would be great to see the company work on things like a longer paid maternity/paternity leave. But I think you can see how diversity in staff has translated to things like the latest ad campaign featuring their own staff or the success of its online community. Sephora doesn't strike me at all as a company that pretends to care about diversity and establishes superficial changes just so they can boast about it in their little CSR report. A LOT of companies should learn from them Smiley Happy

Re: Positivity, Happiness, and what you love about Sephora

I think my favorite thing about Sephora compared to other retailers is the accessibility plus quality. High end retailers and counter service at department stores is oftentimes very intimidating and lower end retailers don’t provide products with the reliable quality Sephora’s product lines offer. I’m totally confident to just look in store and won’t have any pressure to buy or feel like I don’t belong there. When I’m buying something sight unseen from the website, I don’t worry about the quality since I’ve been totally happy with 95% of the things I’ve purchased from Sephora. The few things that haven’t worked I’ve been able to return with no hassle or judgement. As a customer, the easy and stress free shopping experience is one of the most important things I consider when choosing one retailer over another if they offer the same stuff. 

RE: Positivity, Happiness, and what you love about Sephora

I’ve been Rouge for a long time. I never got a Rouge card cause I never used it. I always use my phone number. A couple of weeks ago, my phone number wasn’t working so I grabbed my VIB physical card and handed it over. She took one look at it and said, “Oh no. You deserve the Rouge card.” She went to the back (with a line out the door cause of the sale) and came back with a pretty red card. I’ve been hearing that Sephora doesn’t offer them anymore so I thought it was very sweet of her to go above and beyond for me. When I got home, I was going through my purchases and noticed she threw in a large amount of samples too! It must’ve been when I was staring at the pretty Rouge card. Lol. I’ve always had great experiences at my Sephora and my SiJCP. I don’t ever expect to be helped cause I usually know what I’m looking for. But I’ve always been treated kind and asked if I needed assistance.

Re: Positivity, Happiness, and what you love about Sephora

Besides the awesomeness of the people here on BT/BIC, I love the live chats with brand representatives! Also, still have warm fuzzies from the BIC launch party, which I loved so much and wish they will do another party again when I can stay longer and we can all plan ahead! 😊😊😊

Re: Positivity, Happiness, and what you love about Sephora

Thanks for starting this thread, @sabrinas! It's such a welcome addition in a world that seems to focus on the negative far too often. I love scrolling through and reading everyone else's positive thoughts. 

 

My own addition to what I love about Sephora, aside from the helpful salespeople in store and the great brands available, is this community. I lurked on BIC for years and learned so many things and saw so much great advice being shared. There are a ton of super sweet and helpful people on these boards and it's really great to be able to come together with others who love beauty just as much as I do and have fun with it all! 

Re: Positivity, Happiness, and what you love about Sephora

My happy Sephora story of the week!

 

I stopped by my local Sephora the last night of the sale, about 30 minutes before closing time and it was packed! Everyone trying to get a in little last minute discount - my peoples! Sugarhill Gang's "Apache (Jump on it!)" was playing as I got into line and tried my best to avoid impulse purchasing more items. An adorable SA pulled me out of line to do that little hand-held check-out and was so sweet and cheery. She mentioned that I had a lot of points saved up and asked if I wanted to redeem anything today. I said no, the only perk I was interested in wasn't there. She slyly asked which one exactly, so I told her the NARS Powermatte Mini and she ran off into the back and came back with one! So.Much.Win! I guess they had just arrived and hadn't been put out yet. The SA saw how excited I was and asked if I wanted another one and offered to run back AGAIN. I commended her positive attitude and energy, considering it was almost 9 at night and the last day of a crazy sale period. To her credit, her response that while it the sale had been crazy, it was really only once a year, and they were as excited as we were Smiley Happy AND, she threw in some skin care foils, unprompted Smiley Happy 

 

TLSmiley Very HappyR - Hooray for Sephora in-store SAs and 100 pt perks!

Re: Positivity, Happiness, and what you love about Sephora

yay that was so nice of her!!! and that is such a good reward perk!!!!  I love with they have the little hand held checkout things :-) 

RE: Positivity, Happiness, and what you love about Sephora

I love their return/exchange policy!

Re: Positivity, Happiness, and what you love about Sephora

I love how the Sephora BIC is a no-excuses self-acceptance and love celebration of all things beauty. And I love my team: @RachelBT @KatieBT @VivianBT and @candacebt

Re: Positivity, Happiness, and what you love about Sephora

@ShiraBT loveeeeeee you!!!! <3

Re: Positivity, Happiness, and what you love about Sephora

I love the brand selection Sephora has. I'm not really into drug-store/low-end makeup or skincare (my exception is mascara), so I feel like Sephora really gets me. Almost everything I use in my skincare/makeup routines can be found here. The only brand I use regularly that they don't carry is Biologique recherché, but that's not happening ever. Thats' ok. I really like the aesthetic and branding of Sephora. And the promos make me happy! 

Re: Positivity, Happiness, and what you love about Sephora

Why do I love Sephora <3 ? Let me count the MANY ways Smiley Happy
1. Phenomenal Customer Service : Never have I had an unresolved issue. Bar none the best in the industry
2. BIC Forum Platform: containing an ever increasing level of diversified topics run by a dedicated team of experts open to everyone for participation, personal enjoyment, enrichment, up to date news on new releases, industry information and customer support.
3. Cutting Edge Product Introduction: Hot off the press newest skincare innovation and on trend makeup colors, styles and tools
4. Beauty Insider Program: Free to join with nice extra perks, points rewards, makeovers, faster free shipping, invitations to fun events and a hotline Smiley Happy
5. Amazingly Intuitive App and Website Navigation: it’s so easy to find everything!!! How can I search/shop? Let me count the many ways!!!
6. Free Shipping: Always and on any size order!!!
7. Great Packaging: very sturdy boxes carefully packed. I’ve never had a damaged order!
8. Unmatched Return Policy: I’ve never been refused a return and well ok there’s also Nordy’s Smiley Wink
9. GWP offers almost daily: maybe not a bag full of drugstore brands but quality HIGH END and New things to try!!!
10. Free Samples: with every order and on Anything in the store. AGAIN HIgh End and Newest Products. Not dated old stuff.
11. Sale Page: Extensive and updated constantly with amazing deals!
12. I could go on and on...Sephora has added another dimension to my life because they are not operating as just another store to buy products from but as an integral part of a community that’s inviting, interesting, accommodating, generous, innovative and caring.

OH AND FUN!!! SEPHORA IS FUN Smiley Happy

 

Thank you to Sephora and to everyone on our amazing BIC team <3

 

Re: Positivity, Happiness, and what you love about Sephora

@PaletteAddict99,

That's a very well-thought-out list! 

Thank you for reminding us of so many benefits!  Smiley Happy

Re: Positivity, Happiness, and what you love about Sephora

I love many things about Sephora it is my number one Beauty destination store. I live in Canada and we don't have as many beauty stores as say the States but even if we did and would still shop at Sephora. I am Rouge member and I love my free shipping and gifts with purchase 😍 But my number one favourite part of Sephora is Beauty Talk. I am on it at least a couple days a week and feel like it is a second home for me and my excitement of makeup. All the Admin staff like @KatieBT and fellow BIC's make me feel welcome and more comfortable in exploring my love for all things beauty.  Thank you to all of you ladies that have welcomed me in to our community 💗

Re: Positivity, Happiness, and what you love about Sephora

Reasons to love Sephora ❤️

*Awesome return policy

*BT/ BIC, where I have met many wonderful people over the last few years. Even though there are technical glitches and other issues that make it difficult to participate sometimes, I miss everyone when I am gone. ❤️

Re: Positivity, Happiness, and what you love about Sephora

Yes hand-down on awesome return policy.  I love that i can return a product if it is not working out.  Love love it.  And also flash shipping.  And oh BIC!!!! and all the lovely people here Smiley Wink

Re: Positivity, Happiness, and what you love about Sephora

@sabrinas I love the Flash Shipping!  Sooo convenient!!!

Re: Positivity, Happiness, and what you love about Sephora

Agreed - I love that I get free shipping!

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