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Post in Besides Beauty

Forgot to add samples! But it's okay!

Has anyone else used the App to make a purchase? It doesn't prompt you to add samples, like the website does with the automatic sample page.


Soooo I forgot to add some samples to my order last night, called CS to see if they could add them for me. They couldn't but the CS rep looked at my account and said "I'm going to add 100 points to your account for the inconvenience, and I see your a Rouge so thank you so much for your business."


Well then! Not so sad about my missing samples anymore!


Smiley Happy

Re: Forgot to add samples! But it's okay!

Id rather have 100 pts than 3 samples anyway!  Good for u!

Re: Forgot to add samples! But it's okay!

Nice! That happened to me the other day but I sent a Facebook message instead. Bad idea, did not catch the order in time.

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