Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Besides Beauty

Finnicky website

This is the wonkiest website I use. Have you ever noticed how many people will start a new post (instead of replying or editing) and start it out by saying, "sorry but it won't let me edit ... or I can't "reply"... (I can't do either just for the record.) Sometimes I can't write reviews either. Once I completely cleared my computer (not just the cookies) and I was able to review. Then the next day I couldn't again, and then despite doing nothing to my computer, I was suddenly able to review again a couple of days later.

Every time someone has a problem we're told to clear our cookies or try a different browser. It's ridiculous. We shouldn't have to do that. Temptalia launched a Swatch Gallery a few weeks back and it wasn't working for me. She messaged me asking what kind of device I was using and what browser. Within a few days the site worked for me. That's one person's (very popular) blog and her "tech guy" - not a major corporation with (I assume) multiple programmers.

 

Sorry for the rant. This has been bugging me for a long time.

Re: Finnicky website

Hi Kalex, 

 

Sorry to hear that! We're working on a few things getting sorted out at the moment. What browser are you using and what version? We can forward your information and feedback to our team that works with the developer.

 

Thanks! 

Luv&Lipgloss, Diana

Re: Finnicky website

Actually, I can jump in... the site works wonderfully from my computer, but I can't hit delete on the ipad or I have to back out of a reply and try all over again.  That's a major glitch with the ipad app- which is up to date.

Re: Finnicky website

I have the same iPad issue!

 

Re: Finnicky website

@nebel and @starletta8 I just sent you both private messages for a bit more detail on the iPad app. Please check when you can! Smiley Happy 

 

@kalex we've updated your feedback as a priority and hope this is resolved quickly! 

Luv&Lipgloss, Diana

Re: Finnicky website

Details sent!

 

It is a recent thing,from my experience. However, it frustrated me Saturday morning since I had a perfect opportunity to kill time...

Re: Finnicky website

It's horrible on the iPad. If you mistype you sometimes end up with insane corrections, etc. It thinks you can copy something but you can't, paste doesn't work, etc. Someone in your IT department could probably try posting just a bit and see how bad it is!

Re: Finnicky website

Thank you for helping us get to the bottom of this!

Re: Finnicky website

I find it very frustrating when I can't directly reply to a comment...also sometimes I am unable to upload pictures.  I always use the desktop computer to access BT and it is newer with Windows 8.  I had the same problems on our older computer...very annoying!!

Re: Finnicky website

@kalex- I love the word "wonkiest" I've never heard that before. I'm one of the people your talking about that has to say I can't reply directly and I can't edit and I have to start 2 or 3 more post just to add to one subject that I started before and it's irritating and I have given notice to more than one person on here letting them know it's happening. When I sign it I sign in on the Sephora homepage  and when I click advice I get the "Sorry an unexpected error has occurred with some ticket number saying it has been sent to the development team for investigation, I've seen this error message so many times I could say it in my sleep, anyway for me to get into beauty talk I actually have to go back and click my past history for it to let me in, any other way just gives me the error message. It's very frustrating and I understand where your coming from.Smiley Happy

Re: Finnicky website

I'm using Internet Explorer.  Not sure which version but I can ask my husband when he gets home.  I've also tried Google Chrome - I can "reply" when I use that but still wasn't able to review the other day.

Re: Finnicky website

In IE, click on Tools (or the little gear, or the cruller/sun looking thing), then About Internet Explorer. That should tell you the version. =)

 

ps. that's IE10 for me. If we have different versions yours might look different, but it should be somewhere under tools/options in About or Properties.

Re: Finnicky website

Thank you all for the feedback! This is being looked into and investigated, hopefully to be fixed soon while the problem is found. Smiley Happy 

Luv&Lipgloss, Diana

Re: Finnicky website

Any chance you have Firefox? IE doesn't work for me either, but I have no issues with Firefox Smiley Happy

 

As a side note, has anyone had success using the website via iPad or iPhone? Those work terribly for me.

Re: Finnicky website

I can write posts on the iPad, as long as I keep up with its completely crazy corrections.  I cannot copy/paste on it.  I can't add pictures or links because of that.

 

I can, at least sometimes, enter reviews.  Sometimes it says you can enter reviews regardless.

Re: Finnicky website

Thank you Mafan!

 

All of those helpful details really help! I've sent your helpful feedback to our IT/mobile department. Thanks so muchSmiley Happy

<3 Melissa

Re: Finnicky website

Hmm odd. Once in a while I can make it through a post, but if I have to backspace because of an error I made, it frequently won't let me type anything after that. Got to love autocorrect though...

Re: Finnicky website

Thanks beautytester!  I'm using IE 10 as well.

Re: Finnicky website

I can't always review in Safari, i have to go to Firefox. it could be a different version from at home

Re: Finnicky website

@Aviscardi-  If you are using Safari version 5.0 or older, you will need to upgrade to the newest version of Safari to avoid experiencing system issues on Sephora.com. Hopefully this will fix your issues. Smiley Happy -Laura

Re: Finnicky website

The same thing happened to me when Sephora switched over to its new format and I had asked a moderator what to do and she suggested the same thing. It worked. However, whenever I'm on my iPad, it's another story. I can never edit unless I find a roundabout way of doing it, and usually it's a hassle, so sometimes I'll write a full review or comment only to not even submit it if I see a bad mistake. It's ok, though, because I'm not paranoid about getting the review or comment out there.

29 Replies
Conversation Stats
  • 29 replies
  • 3384 views
  • 15 Hearts Given
  • 15 Contributors
Photos1
  • image.jpg