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Post in Besides Beauty

Do customers have responsibilities too?

Hello BEAUTYTALK i was thinking today, we always post on here our expectations of company's, but do you believe there is certain responsibilities for customers towards company's / sales associates? Do you think there isn't any and that customer is king? I was at a certain beauty store and noticed a customer brushing her hair with a brush then putting it back just to grab the one behind it!? So is there a code of conduct for customers as well?

Re: Do customers have responsibilities too?

Kalex thank you for bringing the issue of children up. At my current job, i have seen parents walk in to my store and then forget they have kids, (and my store sells chemicals!) So there kid is running around opening stuff, using stuff and the parents don't care. I have to be honest  in my area at my store about half of the parents that come in DO NOT WATCH THERE KIDS! Why have kids if you don't want to be a parent? One time a mom was not watching her kid and the kid drank a bottle of hair color!!!!!! the kid was okay but tell me how after she knew the kid was okay she continued letting him run around the store. 

Re: Do customers have responsibilities too?

I feel like I can share something I saw this week at my Sephora that made me really uncomfortable, but the SAs handled it with complete grace.

 

I went into the store for a new eyeshadow brush. I had a little help from the manager and went to check out. While I was waiting, a woman can marching up to the desk and loudly announced that she needed some samples. There was a lot going on at the desk and I guess the SAs didn't hop to help her quickly enough because she made the announcement again and someone went off to help her.

 

When I was walking out, she was getting loaded up with perfume samples. I never ask for perfume samples...it seems like a pain in the neck for the SAs to make them and there always seem to be samples coming in the mail.

 

Anyway, I happened to go back the next day to have my makeup done for a party and the same lady came back and did the same thing! She was still there when I left.

 

 

It made me think about how much time I spend monopolizing an SA...and I wondered if every store deals with people like this which might be why there have been threads on BT in the past about stores not making samples.

Re: Do customers have responsibilities too?

unfortunately every store has "that customer" the pushy demanding, give me coupons and samples customer!

Re: Do customers have responsibilities too?

Just over the weekend, there was a thread about someone who was short on money and went from store to store to get samples of her favorite products. 

 

The thread is gone, so I am assuming it didn't go too well.

Re: Do customers have responsibilities too?

Oof. I work retail, and it's been so enlightening working at the other end of the shop. I used to think that I had to be assertive and persistent to "fight" for my own in the shopping sphere, but now, I know that asking nicely is a better approach. I honestly can't count how many headaches and inner cringing moments I had when a customer thought I was being dishonest. Please, it is in the store's benefit to have everything in stock and neat. Also, if I say it's store policy, I'm not making it up. I want to make you happy so you'll come back, but there's only so much I can do.

Re: Do customers have responsibilities too?

Of course we do, in reading message boards, BT and Facebook quite a few customers expectations are unrealistic.  Common curtesy is almost unheard of.  The last time I was out shopping there was a long line to check out at a department store. They had 4 different people ringing up purchases and bagging.  Of course everyone was loaded down with items and the woman behind me complained the entire time and was snotty to the cashier when she finally made it to the register. As if it was the cashiers fault that so many people were checking out at the same time. 

Re: Do customers have responsibilities too?

She was definitely out of line for being rude to the cashier.  It's the manager who does the scheduling for Pete's sake.  Not having enough cashiers scheduled at this time of year is bad customer service though and drives me nuts.  The other day JCP only had 3 cashiers.  While standing in line I called their Customer Service number and asked them to send more cashiers to the front.  One more person came up.  I did not fill out a happy survey that day but I was still nice to my cashier!

Re: Do customers have responsibilities too?

If the line too long, I politely left and take my money elsewhere. It sends a message to the store without being rude to anyone.

Re: Do customers have responsibilities too?

thats what i do too, i just leave. 

Re: Do customers have responsibilities too?

you would be surprised though, like at my store we received no extra hours during Christmas time, so there is no extra help. Its often the companies fault for being cheap and not wanting to pay extra people. Trust me my manager begged for more hours, that we did not receive. 

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