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Post in Besides Beauty

Do customers have responsibilities too?

Hello BEAUTYTALK i was thinking today, we always post on here our expectations of company's, but do you believe there is certain responsibilities for customers towards company's / sales associates? Do you think there isn't any and that customer is king? I was at a certain beauty store and noticed a customer brushing her hair with a brush then putting it back just to grab the one behind it!? So is there a code of conduct for customers as well?

Re: Do customers have responsibilities too?

I 100% agree here... Everyone makes mistakes.  And you should always treat employees and customers with respect.  For me, it is how a person or a company recovers from their mistakes that really shows intentions.  An apology (if sincere) will go 1000 miles to making someone feel better, but the best thing is to try and fix the situation as fast as possible WITHOUT pointing fingers and playing the blame game.  Who cares?  Let's just get it fixed!!

 

Customer's responsibility is to treat employees with respect.... and that age old rule of treating people how you would be treated and treat things as if they were yours.  Would you like a stranger using your hair brush, or putting their fingers in your makeup?

Re: Do customers have responsibilities too?

I have worked retail for many years and people still amaze me. Some people, I feel, treat me as though I am beneath them because I work retail. While others are super friendly and respectful. 

 

As far as it goes with clients or customers trying products and then putting them back to get another one, like your brush example, I think that's just plain rude. I do understand why they do it, but I am sure the next person doesn't want a stranger's hair on their hair brush. Also, there are people who will open a new product to test when there is clearly a tester right in front of them. 

 

I agree with what another BI posted about common courtesy, but the issue is that people have different versions of what they think is common courtesy and common sense, and also of what they think is acceptable. 

Re: Do customers have responsibilities too?

Try having free food samples to put out and keep safe and sanitary.  I've come to the conclusion that half the public was raised by wolves and the other half escaped from some state facility.  This year the prize is take by the woman with the $3,000 handbag who was in such a rush to stuff as much free food as possible in her face in as short a time as possible that she missed and shoved something quite spicy up her nose.

Re: Do customers have responsibilities too?

Working in retail has been the best for me, because I know to treat other retail workers the way I myself want to be treated.  

 

However, this doesn't stop me from being assertive when I know something is BS or isn't right.  Could be the legal studies major in me, but I often stand up for myself if I know I've been wronged.  

 

So I think it comes down to: be respectful and courteous, but assertive when it is necessary.  

Re: Do customers have responsibilities too?

relax-were-all-crazy-its-not-a-competition.jpg

 

Unfortunately people don't always have good manners, on both sides. I think if people used common sense and good manners, 90% of problems would disappear. That brush thing is gross.... who would do that??

Re: Do customers have responsibilities too?

The thing is everyone have different idea of common sense and good manners. I know that in China you don't tip. When I first came here I never tip and I don't understand why you would shell out 15% more than what you should pay. My friend explained it to me then I started tipping everybody. Once I tipped the girl at a fast food restaurant and she was so happy that she ran out after me to say thank you with a big smile. Now I tip the appropriate amount in appropriate situation (I hope).

Re: Do customers have responsibilities too?

Great example about how etiquette varies.  I believe in tipping 20% at restaurants, and for personal services such as hair cuts, massages, facials, etc.  I had this convo with a friend once and she told me she tipped 15% and she thought that was being generous.  Smiley Happy

Re: Do customers have responsibilities too?

I do remember reading a while back that 15% is the norm. 20% for good and 10% for bad so that's what I follow. It also depends on what friends I'm hanging out with, most go with 15%, occasionally someone will go with 20%, but it's difficult to get some of my Asian friends, especially those who haven't been in US long, to tip more than 10%. It's not that they are rude, just different custom. It's like if you are used to tipping 20% and I told you the norm is actually 35%, most may be hesitant.

Re: Do customers have responsibilities too?

Very interesting! I'm originally from Croatia and it's the same over there too. You don't tip. My parents and older Croats aren't used to leaving a tip and I remember them having the same reaction when they moved to the US. I was ten when I moved to the US, so I grew up with the mentality that you should leave a tip. I had a reverse experience when I visited Croatia and asked my cousin how much do I tip and she just gave me a blank stare.

Re: Do customers have responsibilities too?

Yes, there is no tipping in Japan. And no extra tax. Or at least, it is already included in the price. When I visit Japan, I love that I don't have to try to calculate. Smiley Happy

Re: Do customers have responsibilities too?

(Reading all of these horror stories is strangely addicting. Smiley Tongue ) Here's a pet peeve of mine while working retail: I'm folding clothing piles on tables, but a customer comes along and topples the pile over. Or pulls a shirt out from the middle of the pile. Repeat. I'm standing right next to him/her, and I ask, "Can I help you find anything?" which means, "I can get your size for you without messing up the pile." Unfortunately, most people just ignore me and continue, canceling out hours of me standing and folding those piles. Then, half of those people don't end up trying or buying the stuff they pulled. 

 

Even though it seems so little and stupid, I think it's obnoxious! One of my major jobs is to keep those tables looking neat and organized so people will want to and be able to find a nice shirt. The whole table is not your oyster, customer, other people need to find stuff, too. 

 

It's really a give-and-take relationship between the shop and shopper. The shop needs to be at service for the shopper, but the shopper needs to recognize that it is service, not servitude. 

 

Another funny story. I was neatening up a very high rack of sweaters, and a customer asks me to get down a sweater in size large because she couldn't reach. I get it down.

Me: Here you go! (Cheery is my name.)

She: Is this small?

Me: No, it's large. (I'm smiling.)

She: Medium?

Me: It's large. (Maybe she didn't hear me?)

She: Large?

Me: Yes, it's large. (I show her the tag.)

She: Large?

Me: Yes, it's la--

She: (snatches the sweater and marches away)

Me: ..... ?????

Re: Do customers have responsibilities too?

I have to confess to sometimes messing up the pile! T^ T I do try to restack the clothes because my size is usually on the bottom, or refold something, but sometimes it just doesn't happen >O< Sorry!

Re: Do customers have responsibilities too?

Awww, don't worry about it! I'm just pointing out people that aren't as nice as you about it <3

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