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Post in Beauty Confidential

fake products being sold at Sephora

A warning to others out there!


I purchased two naked2 palettes last week at the Pacific Centre location in Vancouver, BC that I was surprised to discover were fakes. As soon as I opened the package at home I noticed something was off. The mirror was wonky, the half baked was a completely different tone than the one I have in my naked 1. After comparing it with a friend's, it was 100% confirmed. The lettering on the front of mine is black vs the grey of the authentic one, and the pots are thinner. The palette feels much lighter and cheaper overall and a bunch of the colours and textures are slightly off. The brush also sucks! The package itself looked fine on the shelf and still came with the lip gloss.


I've always heard of fakes being sold online through 3rd party websites such as amazon and ebay but have never heard of a case of them being sold at an actual Sephora store. I just googled it and the general consensus seems to be that you're safe if you purchase directly from Sephora. This didn't turn out to be true in my case and as much as I love Sephora, I'm going to be weary from now on when I purchase products there and I'd advise others to inspect their products as well before buying.


I'll be making the trip to the store this weekend to show them and hopefully they will be able to make it right.  :/




Just got the 2nd palette I bought for my mom. Hers is definitely real and mine is definitely wrong.. I can't believe I didn't notice this at the store! But I just grabbed the two top palettes and went straight to the check-out.


The weight difference is from the mirror. The fake one is just a thin plastic reflector that is wonky but the other is a real mirror.


All the swatches are a little off but most noticeably Half Baked and Busted(which I was super excited about as it was my fav when I tried my friends. When I tried the fake one I was soo disappointed)


A rep from the Sephora location just called me and asked me to bring the palettes in and they will take care of it. It's not local to me so I can't just drive there but hopefully I can bring it in soon. Will keep everyone updated. Cheers.



Re: fake products being sold at Sephora

That's very odd. Do you mind posting a pic?

63 Replies
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