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Post in Beauty Confidential

Why all the complaints?

Am I the only one who's getting a little peeved/defensive on behalf of the mod and Sephora? Maybe I'm missing all these amazing deals others are used to, in which case please enlighten me. This is not directed toward any specific person or post, just something I noticed over the past months. I'm totally fine with disagreement/discussion as long as we don't sink to personal insult or threats. Here are the issues, from what I can see:

 

Lack of information or misinformation

- I understand and agree it is absolutely silly for Sephora to hem and haw and refuse to give a straight answer for some of the events/promos until the day of in the name of competitive reasons. C'mon, we already know about some of them, and some customers who would love to take advantage of those things will have to miss them due to the last minute nature.

- But I don't understand the blame on the mods. I've had my fair share of bad ones (losing 800+ pts and have my account broken for 3+ month?) as well as good ones (shipping me the promo by itself when I forgot to add it to my order once). Most of the times when mods give us generic answers, that's because they were unable to find out the exact details or are not allowed to tell them due to Sephora's marketing, but that doesn't mean the mods are bad. Saying the mods don't respond or mods suckdoesn't solve the problem and it's misplaced blame. I mean if I'm a mod and my only two options were to not respond, or respond with a "I don't know and can't find out/tell you." and get a oh-my-gawd-I-hate-you back.....

 

Discontentment over good promos:

- I do understand the frustration of not getting what was promised for VIB/Rouge level, and I do understand the annoyance of getting emails late, or promo/perks that are manhandled so the mascara is dried etc. The email batch changes so there are times I got the email when the promo is out of stock or the event is over, and there are times when I get them first. 

- I don't understand the complaints about lack of promos or how soon they run out. Yes, the sample selections are not to your/my taste sometimes and I don't mean the chats we have about eagerly anticipating the next promo. People keep talking about the GWP at dept stores and sales/events at Ulta as if they are entitled and Sephora owe them. When I talk to ladies at brands counter in dept stores, they told me they have the 6-8 deluxe GWP twice a year, which is about the same as Sephora (VIB clutch this spring and now, as well as a 8 piece set for normal BI). What about the summer full/half size promos? this yr was full size of Origins eye cream, the yr before that was buy 3 skincare and get 1 full size free, and the 15 days of thrill. It's not fantastically better than other stores, but not worse either compare to beauty.com and ulta. As for complaints about promos running out within a couple of days, isn't that the same for most places? I've seen a couple good promos from beauty.com that runs out within half a day, and sometimes if I go instore a week after I get the GWP email they do run out. Yes, some of the things Sephora offers are worse than previous years, but others are much better than previous years (hello??? the MJ bag of goodies? Stila backstage fashion show?). Overall I think it evens out. Sephora's no better and no worse than other similar companies out there, a little bit better because of the great return policy and occasional great events (Meet MJ in person, Expert chat with brands on BT etc etc).

 

Anyways, I'm just a little tired of seeing bunch of complaints/negative stuff on the public board (if it's constructive criticism then post in the CS or feedback or PM the mod) and the flood of vague "let's feel happy and love each other" and the cycle repeat. Can we just go back to talk about makeup and skincare? o.o

 

Or maybe I'm just ranting cuz I've been here too long, like those old ppl with "get off my lawn!!!" and "back in *my* days...". #MidLifeCrisis

Re: Why all the complaints?

It would be nice if BT is getting popular, but I feel like there's more chat and less Q&A. Chats are not bad, but sometimes questions sit for days unanswered. I've gotten into the habit of skimming through the list of threads every few days answering/bumping unanswered questions.

Re: Why all the complaints?

Oh! I didn't know you can bump unanswered questions! Is it like a button or do you comment in the thread to move it up a bit? 

 

I also feel like lately, there's been a lot of deja vu questions where I can swear I've seen that topic before and answered or posted my opinion only to click and realize it's not the same topic I replied to. Trips me over sometimes, lol.

 

 

Re: Why all the complaints?

If you leave a comment in a thread it gets pushed up to the top of the front page again and it's right there for people to see and hopefully answer!

Re: Why all the complaints?

Ah, okay! Yeah, I figured that's what bumping it up meant but yeah, I'll definitely be sure to do that now instead of ignoring it if I can't answer it. Sometimes I think, oh, someone else will answer and then I never check back.

Re: Why all the complaints?

That's what I try to do too. It used to be more recommendations and Q and A's but they made some changes to the board that seem to change that. I don't see all the beauty related questions unless I go through each of the board sections one by one.

Re: Why all the complaints?

I don't think this board was directed at all towards anyone specific, just as a general commentary. Smiley Happy 

Re: Why all the complaints?

Oh if you had bad service then your complaint is legit. =)

And I'm sure whomever you talked to appreciate the fact you were as nice and respectful as possible.

 

Honestly if it's a negative board I usually just avoids it, but sometimes I would be reading something innocent and suddenly there's a snide remark in there that puts a damper on the whole thing. =/

Re: Why all the complaints?

I agree; I've only been frequenting the boards for a few months now, and posting for even less, but I've noticed that the tone has shifted dramatically. I'm a member on several other makeup sites as well, and this one quickly became my favorite. In the past two weeks or so, it feels like every time that I log on and skim the most recent posts, so many of them are complaints, mostly about promos or GWPs or Rouge or something like that. I'm like you - I want to talk about makeup and skincare! The constant flood of negative posts makes me not want to come on BT as often, and I haven't been on as much nearly at all since this started.

Re: Why all the complaints?

Awww, don't let the bullies win! Stay here and stay strong. =D

Don't let those negativity get to you:

swfupload_9106919781230293955.jpg

I was trying to find an anti-bully lol animal pic but don't see a good/cute one, this will do for now.

Re: Why all the complaints?

Best. Traffic. Sign. EVER.

Re: Why all the complaints?

For the most part, beautytalk is a positive community. The complains usually comes in waves where one would complain and some would agree and share their own complains. I tend to avoid reading these threads not because I don't care about it-- a lot of them are justified complains-- but because it escalates when more people agree/disagree/share their own experience instead of simply getting resolved or addressed by mods.

Re: Why all the complaints?

Have you checked the fb page? Most of the posts are about complaints and asking when the sale is coming. At least on BT there's a variety of things being discussed. Yes sometimes as consumers we get annoyed and frustrated with a company and what is going on. Sephora just happens to have a discussion board where we can collectively share our experiences. 

Since you're VIB I assume you can't see what's posted on the rouge board. Other than that board I really haven't been seeing people throwing fits over anything besides bad customer service. Are you talking about the point perk board thats been inactive since the update?  Or maybe others pointing out that sephora is not the only place where you can shop perhaps? Because there are other places that have GWPs for a brand when you spend a certain amount on top of perks, sales, and giveaways. 

Maybe I'm on the other side where I'm tired of seeing the same questions about concealer and face masks that have been answered a bunch of times before.

Re: Why all the complaints?

My complaints/musing/ranting is not directed toward a specific person or post. As I've said, I've been here for years and this is just a general shift in the atmosphere I've noticed in the past few months. I have not been on facebook and this is not facebook, it's just my observation as an old timer here so my view is probably pretty narrow.

 

I'm also tired of seeing the same questions, and it is a problem as the board gets more popular, which is why I rather like the chat posts or sharing swatches/hauls etc stuff. I've also learned to be more patient after I started TAing, where I would get the same question asked over and over again every week by different people.

Re: Why all the complaints?

Sephora made a deal, you give us a thousand dollars in business and you'll get these perks because we are grateful.  It's been months very little of what was promised has been delivered.  What has been delivered hasn't been evenly distributed whether it be "free gifts" or event experiences (no consistency at all) and these have been exactly zero Rouge exclusive GWP, they've been VIB. 

 

Every time they blow it yet again there's going to be complaints.  This week it was the Bauble Bar event which was uneven and again, not as promised.  Despite the flyer and answers from CS to people who called guests were not given the perk promised.  That is embarrassing to anyone who brought someone to the event and particularly tacky and disrespectful given you had to spend a minimum of a thousand dollars with them to attend. 

 

No other retailer has done anything even remotely like Sephora has pulled this year and they seem determined to dig themselves even deeper.  These are legitimate complaints, no one is forcing you to read them.  If it makes people feel better to vent angrily, snarkily or other then let them, they've been repeatedly misled and their feelings are just as legitimate as anyone else's.  Complaining about their complaints undermines and belittles those feelings in a public way and it borders on being mean.  They are complaining about a business transaction, you are complaining about actual living people.

Re: Why all the complaints?

I totally don't mean this antagonistically, I am genuinely curious. I just really don't understand the argument "no one is forcing you to read complaints" 

 

Wouldn't that apply to this board too then?

 

But I see BT as a public area, and yes, we are all free to say what we like within the rules just like I can go to the middle of a mall and loudly talk about how I had a terrible experience in a shop to no one in particular. But if I'm disturbing the other shoppers just trying to have a nice day out, then I'll be asked to quiet down or leave, right? By standing in the mall with my voice raised I am forcing people to listen to me whether they want to or not. The answer isn't for all the other shoppers to avoid the mall. My efforts would be better used calling the store's corporate line or talking to someone at the store instead of the mall patrons, wouldn't it? That's how I look at things I guess. I have had problems that I've talked about here and there on BT, so I don't think everyone needs to only say happy things all the time about how wonderful everything is, just that if you really want results, I don't think this is the best avenue for them.

Re: Why all the complaints?

I'm not asking her not to post it, I am pointing out that complaining about people and asking that they only engage in talk one personally finds enjoyable is mean and that is what that post was doing.

Re: Why all the complaints?

I can only talk about how I interpreted it I guess, but I didn't see it as an attempt to single anyone out and besides the one line "Can we just go back to talk[ing] about makeup and skincare?" which I think was immediately tempered by "Or maybe I'm just ranting cuz I've been here too long", I didn't see any demands to only talk about one thing. To me it felt like a run down of her point of view of the issues people are talking about and her opinion that it is a shift in the focus of the whole boards lately, from discussing beauty products and techniques to critiquing business strategies, and think I agree in that the reason I came here was to talk about the former and not so much of the latter. That's how I saw it at least. 

Re: Why all the complaints?

Beautytester has expressed herself very eloquently, has not called out any users, and has said nothing mean. All she has asked, which is what many of us have asked and have repeatedly been ignored when we have asked it, is to take it up with the proper channels instead of constantly posting it in the public boards.

 

That is not mean. It is not bullying.  It was written earnestly and in the best of faith to make people feel better, not worse.

 

What IS mean is posting comments or posts that is meant to make people feel worse, not better.  There is a difference between asking for change and bullying, and between understanding yet disagreeing and dismissing out of hand.. 

Re: Why all the complaints?

 How exactly does asking (though the tone increasingly resembles demanding) that they only engage in popular and positive conversations when that isn't the way they feel make someone feel better?  It seems to me it would make them feel worse, even unwelcome, for having different feelings about something than a particular group and that is the very definition of bullying.

Re: Why all the complaints?

"Hey guys, please post your complaints to the appropriate channels instead of constantly posting it on public boards and bringing the rest of us down" is not, by any definition of the term or stretch of the imagination, bullying.  Claiming that it is bullying is like claiming that the Westboro Baptist Church is being "bullied" when people don't want them protesting the funerals of soldiers.  (Also, note the difference between REAL bullying- mean spirited words directed at specific groups of people to hurt, like the WBC does, and voicing one's opinion without calling anyone out and in a moderate and polite tone)
 

 

It would be bullying if people were going to the complaint threads and telling other users they were not welcome on BT, that no one wanted to hear what they have to say, that they were not important.  No one is doing that.  No one HAS done that. As many users have stated, we are ignoring complaint threads if we have nothing constructive to add.  Simply saying you disagree with someone and you don't think that this board is the appropriate place for their grievance is not intended to hurt or undermine anyone.  It is to be taken at face value.  I honestly don't know how else to say it.    

 

If anyone at all has been bullied here, it has been the Mods, who are subjected to pointed anger by particular members. 

Re: Why all the complaints?

"telling other users they were not welcome on BT, that no one wanted to hear what they have to say"

 

No one has done the first half, but isn't this post about the second part? beautytester and others supporting this post do want to read their complains on BT.

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