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I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Do not purchase anything from b2bitems on ebay!

Some of the older members may remember, I posted a picture of my makeup case (Acrylic) that my husband bought me for an anniversary present.

 

Well 4 months after it arrived, it cracked. I took pictures of the item and sent it to the seller and they told me to send it to them and they would replace the base (I took the drawers out and sent the base to them. I asked them if there was anything I needed to do (include an invoice, anything). they said just send the case.

 

Well I contacted them a few days after I saw that it had arrived at their warehouse. They sent me a few pictures and said that USPS cracked it in 4 places and that USPS will have to reimburse me and then I can place another order for another case. and that I should have sent it in two boxes (like it had originally been shipped to me with bubble wrap) They never made that clear and I had even asked them what I needed to do. WTheck!!  What scammers! I had asked them what they wanted me to do- they never said to package it in two boxes and wrap it in bubble wrap (I packed it in one box with bubble wrap).

 

I should have known something was wrong from the beginning when they kept blaming me that the case broke and said I used cleaning products on it (which I absolutely did NOT do and I made that crystal clear to them). They just kept responding that I must have. Now they offer to send me back my completely smashed case. that's it. how do I know they didn't smash it in their warehouse?

 

Lesson: DO NOT BUY FROM b2bitems on ebay

 

If you are looking for a large acrylic case DO NOT buy from b2bitems. they are dishonest.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Lying scam artists. They actually make fake reviews so that they can get more popular and try to sell to more people. they're rude and have a way for them to keep the money and USPS to never give you a refund.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

I'm just so mad I listened to my husband. I wanted to just keep the case and try to patch the crack myself. I'm crying right now. They are so mean. I just got such a nasty email back from them. 

 

 

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

This is just too sad, are you really crying? I wouldn't blame you a bit, it just makes me so sad. ;(

So sorry for you, Is there any recourse?

Can you get USPS to pay?

Way to get the X-mas cheer flowing, not. The Scrooges!!!

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Oh I'm sorry, that really sucks! I am so iffy about buying anything that is not from a reputable seller that I don't even go to ebay at all no matter how desperate I am. It's really annoying that every single company claims that theirs is the one the Kardashians use. Does anyone know which brand it really is? Not that it would make me buy it but I'm curious just because they all are claiming it's theirs. I bought the Muji drawers because they're super cheap, but I think I may need something bigger and so far the Icebox Wide from Sherrie Blossom looks the most legit but it's pricey. Anyone have input or suggestions? I should probably go to the search bar, but I saw your post Smiley Very Happy

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

soooooo pretty. Smiley Happy

I feel the same about ebay, good to know I'm not alone.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

they use the clear cube

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

oh no roxy!  That is just terrible.  no wonder you're upset.  they sound like a bunch of jerks.  so sorry that happened to you Smiley Sad  could you maybe file a complaint via ebay or paypal or something?

 

Heart Heart Heart

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Please tell me you paid with paypal. If you did, file a dispute immediately.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

i did pay with paypal. but since it's been 5 months, I don't think anything will happen. 

 

Their store policy is 30 days of purchase but he said he would make an exception. the seller kept stating I damaged the item from cleaning sprays, which I never ever used. But he said if I send the base to him, he will replace it (just the base). (there is an email copy of everything because we communicated through ebay messages).

 

I guess he figures all bets are off because USPS damaged it more than the pictures show. but i feel like he was just looking for an excuse not to send me a new base.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

wow thats awful. 

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Contact Paypal anyway. I had an issue with a wedding planner I paid through Paypal and they were so great. I got more money back than I even wanted! The worst that could happen is they wont refund you anything... and then you'd just be back where you are right now. But if you DO get something back, then you're in a better position. Smiley Happy

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

killahbabe, I'm working with paypal now Smiley Happy They seem helpful. 

I seriously just want the seller to send the new base (as promised). but since they are refusing to do so, then I'm going to work with paypal.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

I hope it works out in your favor, roxystar! Smiley Happy

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

I'm glad PayPal is helping. eBay is more and more customer satisfaction focused, to the point where I know some people don't even want to sell there because the customer is always right even if it's a scam. Since its the same company I think they will try their best to help you. 

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

That is so terrible!!! Can you report them to ebay???

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Hi roxystar-

I think you should at least attempt to see if there is anything that you can do through PayPal and or/eBay. Being that you have the communications with the seller, it may perhaps help you. It rather seems as the seller attempted to stall you from being able to take any action (if I understand this correctly) from how they led you to believe it would be handled (ie: replacement of damaged part).

 

I realize this situation is upsetting, and I feel for you. Please consider contacting PayPal and eBay about this situation.

 

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

This Just Stinks!!! I'm mad now!!! Sad for you. Smiley Sad

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

yeah, I was really mad last night. I just don't want others to buy from them and have their case crack. I'm super sad too cause it was a gift from my husband and I know he is frustrated that they didn't uphold their end of the deal (send a new base). 

 

I should have just kept the darn thing and jimmy rigged the case. I'm kicking myself about it...

 

buyer beware of b2bitems! 

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

Oh my god! That is absolutely horrible!!!

 

Did you buy it with Paypal- hopefully you can try to dispute it with them or eBay. And all communication was done over email? I would try- I mean the worst they can say is no. 

 

I am so sorry that you have to deal with this! And seriously, they are a company- why are they sending nasty emails? What is wrong with customer service??? 

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

yeah, i can honestly tell you this is the worst customer service I've ever had. (ok minus the time a used car dealership cheated banks and many customers out of 1000's of dollars- I hated those guys too).

 

The guy offered to ship the broken case back to me personally in the same box I sent it to him in. (but his wording was very snide).

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

UGH! I hate to hear these kinda things Smiley Sad

Sorry you had to deal with that and still are, and thanks for letting us know NOT to buy from that seller. I always get wary getting glass, ceramics, and acrylic shipped. Not too long ago I ordered 2 acylic literature stands for work from a reputable company. The cases they came in were torn and not one but BOTH had cracks in the stands. That company didn't do a dang thing back for me and blamed it on UPS. Whatever, if it was the delivery service's fault businesses should have some sort of refund exchange so we as customers don't have to go through the hassel of calling the business then UPS then back to the business..just a never ending fiasco! I hope you get it worked out though! Only a few more days till Christmas, cheer up!

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

oh spyski Smiley Sad Im sorry your stands were cracked. The company should have replaced them for you ASAP if you sent them pictures. 

 

I'm feeling a little better about it, but still very upset that they aren't upholding their written contract (that they would send a new base once they received my broken one).

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

What jerks! Definitely talk to Paypal. I think you are still within the window that they might be able to do something. I've also learned the hard way that ebay is buyer beware.  I rarely buy anything there because so many awful people sell on it.

Re: I'm SO upset right now- b2bitems on ebay DO NOT BUY FROM THEM

I would still contact ebay

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